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Frequently asked questions

Are spare parts covered under Dyson's guarantee?

All our cordless machines come with a 2-year Dyson guarantee on parts and labour. If your machine is within the guarantee terms please contact us.

How do I find the correct battery for my Dyson machine?

Check your machine’s serial number or model details, then use the filters and compatability information listed on this page.

How will I know my battery needs replacing?

Typical signs your  battery needs replacing:

  • Reduced run time, when not in MAX power mode
  • Vacuum displays more than 12 red flashing lights

Begin troubleshooting.

What are the benefits of buying a genuine Dyson battery?

Only by using genuine Dyson parts are you ensuring that your machine continues to work as intended. Please note that using imitation Dyson parts may result in your warranty becoming invalid.

How do I get the best from my Dyson battery?

Here are some tips to keep your battery working at its best:

  • Use high power mode less
  • Avoid use in extreme heat temperatures
  • Store your vacuum at room temperature
  • Let it cool, but not too much

Find out more here.