Accessibility Statement

If within 7 days of purchase, you find the same model advertised at a lower price by Argos, Currys or John Lewis in the UK, we’ll refund the difference. 

Just start a WhatsApp conversation or contact our Customer Service team on 0800 298 0298.

• Product must be the exact same model as appears in a Dyson Demo store or on Dyson.co.uk and be in stock with a qualifying retailer.
• Proof of advertised price by a qualifying UK retailer is required.
• Qualifying retailers are: John Lewis, Currys and Argos.
• Promise does not apply if your purchase is part of a bundle or collection that can also be purchased individually at full price.
• Refunds will be processed by our Customer Service team within 5 working days.

Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product…

Just start a WhatsApp conversation or contact our Customer Service team on 0800 298 0298.

Next-day scheduled delivery may not be available during peak times. Instead, you can choose the next available slot. We apologise for any inconvenience.

Free next-day delivery

On orders placed before 9pm seven days a week. (Location restrictions apply, please click here for details). Where products are available for immediate dispatch. Orders placed after 9pm will be delivered within 2 days. Orders placed on Thursday and/or Friday (except scheduled weekend delivery) will be delivered on Monday. 

Scheduled delivery

Pick a day and time slot that suits you. Free options available. Where products are available for immediate dispatch.

Click and collect

We’ll deliver your machine to a pick-up location of your choice.

Spares, tools and accessories

Please note that spares, tools and accessories are dispatched separately and will be delivered within 10 days.

This is charged at £3 for orders under £35, or free for orders over £35.

Money back guarantee.

We offer a 35-day returns policy, in case you change your mind (on vacuums, hair care, lighting, purifiers, fans and heaters only).

• You may cancel up to 35 days after receiving your machine.
• Contact us on 0800 298 0298 or askdyson@dyson.co.uk to cancel.

See our returns policy for further details.

2-year or 5-year guarantee.

We don't stop caring about our machines once they're yours. We offer a guarantee on parts and labour.

5-year guarantee on:

• Upright and cylinder vacuums.

2-year guarantee on:

• Cordless vacuums;
• Hair dryers;
• Purifiers, fans and heaters.

Auto registration

Register your guarantee automatically when buying direct.

Pay in 3 interest-free instalments with Klarna

-  Apply at checkout and follow simple steps.

-  Minimum order £199.

-  For more information please see Klarna FAQ page. 

Spread the cost with PayPal to suit your budget 

-  Choose a monthly instalment plan with PayPal Credit up to 12 months.

-  Interest rate of 0% p.a.

Apply online at checkout

-  Select instalments at checkout and apply with simple steps.

-  Minimum order £199.

Representative example:

Assumed Credit Limit £1200

Purchase rate 21.9% p.a. (variable)

Representative 21.9% APR (variable)

Subject to Status. Terms and Conditions apply. Dyson Limited is authorised and regulated by the Financial Conduct Authority to act as a credit broker. Dyson Limited is not a lender and operates as a credit broker exclusively for PayPal Credit. PayPal Credit is a trading name of PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L2449 Luxembourg.