Let's get your machine working.
Dyson WashG1™ wet floor cleanerLet's get your machine working.
Dyson WashG1™ wet floor cleaner-
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Cleaning the debris brush bars
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Query resolved
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New query
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Troubleshooting your machine
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Alerts and LCD screen
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Battery alert
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Charging the battery
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No power
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Blue flashing light
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No light
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Rollers stuck
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Issue not resolved, please speak to our Customer Support Team
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Reassemble the cleaner head
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Empty dirty water tank
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Check debris tray
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The display is not working
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LED showing
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Reset the machine
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Replace rollers
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Purchase part
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Replace rollers
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System error alert
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Reset the machine
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Unusual noise
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Grating or grinding
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Gurgling noise
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Rubbing noise
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Issue not resolved, please speak to our Customer Support Team
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Performance
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The rollers are not spinning
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Check the cleaner head
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Issue not resolved, please speak to our Customer Support Team
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The machine is hard to push
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Lines/marks left on floor
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The rollers are too dry
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Clean the mesh
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Self clean
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The rollers are too wet
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Check dirty water tank
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Clean the dirty water tank
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Check the cleaner head
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The machine is not cleaning
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Run self clean cycle
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Rollers still spinning when upright
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Power or electrical issue
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Faulty ON/OFF button
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Intermittent power
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Empty dirty water tank
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Machine has no power
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Run time
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How to locate the serial number
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Spare parts and replacement instructions
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Charger and dock
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Charger
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Purchase part
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Part replacement instructions
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Dock
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Purchase part
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Part replacement instructions
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Cleaner head
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Debris brush bars
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Purchase part
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Part replacement instructions
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Debris tray
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Purchase part
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Part replacement instructions
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End cap
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Purchase part
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Part replacement instructions
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Mesh tray
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Purchase part
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Part replacement instructions
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Rollers
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Part replacement instructions
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Main body
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Battery
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Purchase part
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Replacement part instructions
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Clean water tank
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Purchase part
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Replacement part instructions
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Clean water tank lid
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Purchase part
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Replacement part instructions
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Dirty water tank lid
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Purchase part
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Replacement part instructions
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Dirty water tank
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Purchase part
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Replacement part instructions
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Handle
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Purchase part
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Part replacement instructions
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Tank collar
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Purchase part
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Replacement part instructions
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty
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Water issue
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Excess water left on floor
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Water flowing from clean tank too quickly
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The machine is leaking
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Check valve
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Crack, scratch, or mark on the water tank
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Safety and guarantee information
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Charging your battery
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How to use Dyson 01 hard floor solution
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How to empty the dirty water tank
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Emptying the debris tray
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How to fill the clean water tank
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Using the LCD screen
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Alerts
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How to select the language for your machine
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Cleaning modes
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Replace rollers
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Run time information
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Locating the serial number
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Getting started
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Using your machine for the first time
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How to get started - step-by-step
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Download the user manual
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Cleaning the debris tray
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Cleaning the rollers
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How to clean the clean water tank
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How to clean the dirty water tank
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Cleaning the dock tray
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Replacing the debris brush bars
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Replacing the rollers
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Running a self clean cycle
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Dual microfibre rollers
Part no. 973787-02
Dual microfibre rollers
Part no. 973787-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Dual microfibre rollers
Part no. 973787-02
Two pack. Powerful, counter-rotating microfibre rollers remove wet and dry dirt.
£45.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Charging dock
Part no. 973549-01
Charging dock
Part no. 973549-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Charging dock
Part no. 973549-01
Place your wet cleaner on the charging dock for recharging or self cleaning.
Out of stock.
£12.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Debris tray
Part no. 973888-02
Debris tray
Part no. 973888-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Debris tray
Part no. 973888-02
Collects solid debris in one place.
Out of stock.
£17.50
Part no. 973586-01
Part no. 973586-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Part no. 973576-01
Part no. 973576-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Replacement battery pack for your Dyson WashG1
Part no. 973862-02
Replacement battery pack for your Dyson WashG1
Part no. 973862-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Replacement battery pack for your Dyson WashG1
Part no. 973862-02
It allows up to 35 minute run time and up to 290sqm coverage.
Clean water tank
Part no. 973932-02
Clean water tank
Part no. 973932-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Clean water tank
Part no. 973932-02
1 litre transparent tank to fill with clean water.
Out of stock.
£27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Dirty water tank lid
Part no. 973589-01
Dirty water tank lid
Part no. 973589-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Dirty water tank lid
Part no. 973589-01
Replacement dirty water tank lid for your Dyson WashG1
£12.50
Dirty water tank
Part no. 973933-02
Dirty water tank
Part no. 973933-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Dirty water tank
Part no. 973933-02
Replacement dirty water tank for your Dyson WashG1
Out of stock.
£27.50
Wand Handle
Part no. 973891-02
Wand Handle
Part no. 973891-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Tank Collar
Part no. 973609-01
Tank Collar
Part no. 973609-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.