Let's get your machine working.
Dyson Purifier Humidify+Cool™ PH04 Formaldehyde
Let's get your machine working.
Dyson Purifier Humidify+Cool™ PH04 Formaldehyde-
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Replacing the remote control battery
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Issue resolved
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Replacing the remote control battery - step by step
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More help required
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Troubleshooting
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Dyson Link app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team.
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Some of my app features are not available
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My machine is offline in the app
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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The app is showing an error
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Complete the set up
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Query resolved
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Issue not resolved, please speak to our Customer Support Team.
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I’m having trouble with this step
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Issue not resolved, please speak to our Customer Support Team.
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Connecting your machine
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Add machine
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The app isn't finding my machine
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Pair the machine
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I'm having trouble pairing with the machine
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Enter Wi-Fi details
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Complete the set up
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Start connection
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I'm having trouble with my Wi-Fi
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I'm having trouble with this step
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I didn't receive a login code email
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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I'm not sure
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Add machine
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I'm having trouble with this step
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Issue not resolved, please speak to our Customer Support Team
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Preparing to connect
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Pair the machine
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Android devices
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Enter your machine’s password
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I'm having trouble with this step
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Start connection
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Complete the set up
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I'm having trouble with this step
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I'm having trouble with this step
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Enter your machine’s password
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I'm having trouble with this step
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Start connection
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Complete the set up
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The machine isn't completing the connection
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Flashing green light
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Connecting your machine
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Add machine
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I'm having trouble with this step
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Preparing to connect
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Pair the machine
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Android devices
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Apple
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I'm having trouble with this step
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I'm having trouble with this step
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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Flashing/Solid white light
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I'm having trouble with this step
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Machine not connected
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Apple
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I'm having trouble with this step
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The app isn't finding my machine
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Switching your machine's Wi-Fi connection
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Using the Link app
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How do I view my air quality info?
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Enabling/Disabling Continuous Monitoring
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Checking the machine's filter life
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Changing the machine location settings
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Editing the machine's room name
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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Voice control
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Alexa Help and Support
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Connecting to Alexa
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Controlling a machine with Alexa
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Disconnecting a machine from Alexa
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Issues with Alexa
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Alexa didn't respond to my request
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Alexa is still not responding
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I can't log in with my Dyson account
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Alexa isn't discovering my machine
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Alexa isn't discovering my machine
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Alexa did something unexpected with my machine
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Incorrect commands
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What can I ask Alexa?
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Google Assistant Help and Support
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How do I connect my Dyson machine to my Google Assistant-enabled device?
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Controlling a machine with your Google Assistant
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How do I disconnect my machine from the Google Home app?
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I'm having problems with Google Assistant
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Google Assistant didn't respond to my command
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The Google Assistant is still not responding
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I’m not able to log into my Dyson account when linking the Dyson Action
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The Google Home app isn't discovering my machine
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Google Home isn't discovering my machine
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My Dyson machine didn’t respond to Google Assistant as expected
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Incorrect commands
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What voice commands can I use with my Dyson machine?
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Unusual noise
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Grating or grinding noise
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Issue resolved
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Oscillation
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Trickling or gurgling noise
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Deep cleaning your machine
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Issue not resolved, please speak to our Customer Support Team
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Deep clean cycle - step-by-step
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Whining or whistling noise
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Whining or whistling noise
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Performance
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Airflow
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Airflow is not as powerful
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The airflow speed won't change
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Test the other remote buttons
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The other buttons on the remote are working
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Check your app
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Changing the battery
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Replacing the remote control battery - step by step
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Machine not completing deep cleaning procedure
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Software needs updating
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Deep clean cycle - step-by-step
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Software up to date
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Humidity
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Not reaching target humidity
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Deep cleaning your machine
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Deep clean cycle - step-by-step
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No visible mist
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The water level is not changing
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Auto mode
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Test Manual mode
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The water level is not changing
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Manual mode
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The machine has stopped humidifying
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Display showing an alert
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No alert
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Issue not resolved, please speak to our Customer Support Team
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Wrong PSU warning
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Using PSU supplied
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Issue not resolved, please speak to our Customer Support Team
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Occurrence question
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Issue not resolved, please speak to our Customer Support Team
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Broken pump column
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Drip tray overflow
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Deep cleaning your machine
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Deep clean cycle - step-by-step
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Pump rotor failure
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Deep cleaning your machine
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Deep clean cycle - step-by-step
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Tank empty
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Tank missing
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Tank missing
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Issue not resolved, please speak to our Customer Support Team
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Tank missing
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Too cold
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Updating screen
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Triangle alert icon
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Continuous alert triangle
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Continuous alert triangle deep clean
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Triangle alert icon
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Temporary alert triangle
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Triangle alert icon not oscillating
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Power cycle
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Triangle alert icon
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Oscillation
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Oscillation
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The machine won't oscillate
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Test the other remote buttons
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The other buttons on the remote are working
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Check your app
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Changing the battery
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Replacing the remote control battery - step by step
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The machine won't stop oscillating
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Test the other remote buttons
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Purification
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The machine has stopped purifying whilst in Auto mode
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My readings are showing in different colours
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Air direction mode not working
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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Machine starts operating on its own
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Lighting issues
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Lighting issues
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Unplug the machine
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Intermittent power
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No power
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Will not switch off
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Check the remote
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Test the other remote buttons
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Changing the battery
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Replacing the remote control battery - step by step
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The other buttons on the remote are working
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Issue resolved
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Check your app
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Unusual smell
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Burning
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Dusty or unpleasant
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Changing your filters
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Deep cleaning your machine
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Occurrence question
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Issue not resolved, please speak to our Customer Support Team
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Deep clean cycle - step-by-step
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Visible issue
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The Deep clean cycle button is flashing orange
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No
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Deep clean cycle - step-by-step
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Algae is growing inside the tank
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Deep cleaning your machine
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Deep clean cycle - step-by-step
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There is an issue with the display
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No Display
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Night mode is not working
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Remote control doesn't work
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Test the other remote buttons
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The other buttons on the remote are working
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Check your app
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Changing the battery
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Replacing the remote control battery - step by step
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The countdown stops during the deep clean cycle
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Issue not resolved, please speak to our Customer Support Team
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Display showing an alert
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Evaporator full
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Deep cleaning your machine
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Deep clean cycle - step-by-step
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Filling the water tank
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Assembling your machine
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How to use the information menu
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Dyson Link app connection icons
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Dyson Link app update icons
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Information menu icons
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Other display icons
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Knowing your machine
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Continuous monitoring
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Using the remote control
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User guide
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Cleaning your machine
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Changing your filters
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Changing the filters - step-by-step
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Water hardness
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Power supply
Part no. 970484-01
Power supply
Part no. 970484-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Power supply
Part no. 970484-01
Replacement power supply for your Dyson purifier humidifier.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Further help
Dyson Purifier Humidify+Cool™ PH04 Formaldehyde
