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Let's get your machine working.

Dyson Purifier Hot+Cool™ HP7A Autoreact (White/Nickel)
Dyson Purifier Hot+Cool™ HP7A Autoreact (White/Nickel)

Let's get your machine working.

Dyson Purifier Hot+Cool™ HP7A Autoreact (White/Nickel)
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Replacing the filter - step by step

The air quality graph shows a flat line

There's a problem with the oscillation

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Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

Remote Control

Part no. 969897-11

Remote Control

Remote Control

Part no. 969897-11

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We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote Control

Remote Control

Part no. 969897-11

Curved and magnetised to store neatly on the machine

£27.50

See more

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

360° Glass HEPA and Activated Carbon Filter

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

360° Glass HEPA and Activated Carbon Filter

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£85.00

See more

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

360° Glass HEPA and Activated Carbon Filter

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

360° Glass HEPA and Activated Carbon Filter

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£85.00

See more

Remote Control

Part no. 969897-11

Remote Control

Remote Control

Part no. 969897-11

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote Control

Remote Control

Part no. 969897-11

Curved and magnetised to store neatly on the machine

£27.50

See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

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Further help

Dyson Purifier Hot+Cool™ HP7A Autoreact (White/Nickel)

  • Visit the Dyson Community
  • Dyson’s Digital Assistant can help. Just click the purple icon at the bottom of the page.
  • Call us on 0800-298-0298