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360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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First name*

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Address line 1*

Address line 2

Postcode*

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Example: AB1-UK-ABC1234A

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Purchase date*

DD / MM / YYYY

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Requested part no.*

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£85.00

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Remote Control

Part no. 969154-21

Remote Control

Part no. 969154-21

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote Control

Part no. 969154-21

£39.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£85.00

Remote Control

Part no. 969154-21

Remote Control

Part no. 969154-21

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote Control

Part no. 969154-21

£39.00

Filter Shroud

Part no. 969156-10

Filter Shroud

Part no. 969156-10

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Filter Shroud

Part no. 969156-10

Replacement filter shroud for your Dyson purifier.

£49.00

Further help

Dyson Purifier Cool™ TP7A Autoreact Purifying Fan (White/Nickel)

Let's get your machine working.

Let's get your machine working.

Popular queries

Airspeed not as powerful

The filter needs replacing

Replacing the filter - step by step

There is an issue with the display

360° Glass HEPA and Activated Carbon Filter

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thanks! We've received your details

Sorry - there's been a technical issue

Remote Control

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thanks! We've received your details

Sorry - there's been a technical issue

We need a little more information to help us solve your issue.

360° Glass HEPA and Activated Carbon Filter

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thanks! We've received your details

Sorry - there's been a technical issue

Remote Control

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thanks! We've received your details

Sorry - there's been a technical issue

Filter Shroud

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thanks! We've received your details

Sorry - there's been a technical issue

Further help

Products

Dyson support

Account

For business

About Dyson

Let's get your machine working.

Let's get your machine working.

Changing the filter

Issue resolved

Replacing the filter - step by step

More help required

There is a problem with my machine

Unusual noise

Issue not resolved, please speak to our Customer Support Team

Loud noise

Issue resolved

Surface checked

Remove both filters

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Clicking noise

Clicking when oscillating

Issue resolved

Humming noise when turned off

Whining or whistling noise

Performance

The airspeed won't change

Test the other remote buttons

Changing the battery

Replacement part required

Airspeed not as powerful

Issue not resolved, please speak to our Customer Support Team

Power or electrical issue

Issue not resolved, please speak to our Customer Support Team

No power

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

No power to machine

Airflow but no oscillation

The oscillation works, but no airflow

Test the remote control

Press the button

Check the remote

Unusual smell

Issue not resolved, please speak to our Customer Support Team

Dusty

Issue not resolved, please speak to our Customer Support Team

The filter needs replacing

Replacing the filter - step by step

Visible issue

Reset the machine

Oscillation problem

The oscillation won't turn off

Check other remote functions

Changing the battery

Remote control

Remote control doesn't work

There is an issue with the display

VOC and/or NO2 readings do not show

Less than one hour

More than one hour

There is an issue with the display

Move the machine

Night mode is not working

The display will not stay on my selected screen

My display is reading green but the fan is working at high speed

My readings are showing in different colours

The air quality graph shows a flat line

Humidity readings do not show

Particulate matter readings do not show

Temperature readings do not show

Display icons

Alert icon

Indoor air quality - 12 seconds

Indoor air quality - 24 hours

Filters

Indoor humidity

Nitrogen dioxide and other oxidising gases

Particulate matter (PM10)

Particulate matter (PM2.5)

Indoor temperature

Volatile organic compounds

Replacement parts

HEPA+Carbon filter

Remote control

Products

Dyson support

Account

For business

About Dyson