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Popular queries

Airspeed not as powerful

There is an issue with the display

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Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

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We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

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We need a little more information to help us solve your issue.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£85.00

Remote control*

Part no. 969154-19

Remote control*

Part no. 969154-19

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control*

Part no. 969154-19

Replacement remote control for your Dyson purifier.

£39.00

Remote control*

Part no. 969154-19

Remote control*

Part no. 969154-19

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control*

Part no. 969154-19

Replacement remote control for your Dyson purifier.

£39.00

We need a little more information to help us solve your issue.

Remote control*

Part no. 969154-19

Remote control*

Part no. 969154-19

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control*

Part no. 969154-19

Replacement remote control for your Dyson purifier.

£39.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£85.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Remote control*

Part no. 969154-19

Remote control*

Part no. 969154-19

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control*

Part no. 969154-19

Replacement remote control for your Dyson purifier.

£39.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Further help

Dyson HEPA Purifier Cool™ TP09 Formaldehyde Purifying Fan (White/Gold)

Let's get your machine working.

Let's get your machine working.

Replacing the remote control battery

Issue resolved

Replacing the remote control battery - step by step

More help required

There is a problem with my machine

Dyson Link app and connectivity

Troubleshooting

Already connected

My machine's connection is intermittent

Issue resolved

Issue not resolved, please speak to our Customer Support Team.

Some of my app features are not available

My machine is offline in the app

My machine won't automatically update

I can't control my machine using the app

I can control my machine using the remote

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Not connected

I'm having trouble connecting my machine

The machine isn't completing the connection

The app is showing an error

Complete the set up

Query resolved

Issue not resolved, please speak to our Customer Support Team.

I’m having trouble with this step

Issue not resolved, please speak to our Customer Support Team.

Connecting your machine

Add machine

Pair the machine

I'm having trouble pairing with the machine

Enter Wi-Fi details

Start connection

I'm having trouble with my Wi-Fi

The app isn't finding my machine

Issue not resolved, please speak to our Customer Support Team

I'm having trouble with this step

I didn't receive a login code email

I'm unable to find or install the Dyson Link app

I'm having trouble logging into the Dyson Link app

I'm not sure

Switching your machine's Wi-Fi connection

Using the Link app

How do I control my machine with the app?

How do I schedule my machine?

Machine settings

Changing the temperature unit

Changing the machine location settings

Editing the machine's room name

Enabling/Disabling Continuous Monitoring

Issue resolved

Checking the machine's filter life

How do I switch between my machines?

How do I switch my machine to a different Wi-Fi router or access point?

How do I view my air quality info?

Voice control

Alexa Help and Support

Connecting to Alexa

Controlling a machine with Alexa

Disconnecting a machine from Alexa

Issues with Alexa

Alexa didn't respond to my request

Alexa is still not responding

I can't log in with my Dyson account

Alexa isn't discovering my machine

Alexa isn't discovering my machine

Alexa did something unexpected with my machine

Incorrect commands

What can I ask Alexa?

Google Assistant Help and Support

How do I connect my Dyson machine to my Google Assistant-enabled device?

Controlling a machine with your Google Assistant

How do I disconnect my machine from the Google Home app?

I'm having problems with Google Assistant

Google Assistant didn't respond to my command

The Google Assistant is still not responding

I’m not able to log into my Dyson account when linking the Dyson Action

The Google Home app isn't discovering my machine