Let's get your machine working.
Dyson Micro 1.5kgLet's get your machine working.
Dyson Micro 1.5kg-
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How to empty the bin
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How to empty the bin - step by step
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More help required
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Troubleshooting
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Replacement parts
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Quick-release accessories
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Dyson Floor Dok™
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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Read the step-by-step guide on replacing the Dyson Floor Dok™
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Tools and accessories
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the main body & cyclone
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Battery
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the battery
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Bin
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Purchase part
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Part replacement instructions
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Filter
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Purchase part
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Part replacement instructions
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Soft roller cleaner head
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Soft roller brush bar
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Purchase part
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Part replacement instructions
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Soft roller cleaner head
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Purchase part
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Part replacement instructions
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Soft roller end cap
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Purchase part
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Part replacement instructions
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Wand, charger and dock
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Charger
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Purchase part
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Part replacement instructions
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Combi crevice tool
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Purchase part
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Part replacement instructions
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Dock
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the dock
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Mini Motorhead end cap
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Purchase part
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Part replacement instructions
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Light pipe crevice tool
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Purchase part
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Part replacement instructions
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Mini motorised tool brush bar
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Purchase part
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Part replacement instructions
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Mini Motorised Tool
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Purchase part
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Part replacement instructions
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Wand
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Purchase part
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Part replacement instructions
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Wand clip
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Purchase part
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Part replacement instructions
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Worktop tool
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Purchase part
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Part replacement instructions
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How to locate the serial number
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Pick-up issues
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Machine is not picking up well
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Check for blockages
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Issue resolved
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Select floor tool
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Accessory blocked
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Clear the bin
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Washing the filter - video
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Replacement part required
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Washing the filter – step by step
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Micro Fluffy™ cleaner head
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Washing the brush bar - step by step
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Check inlet
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Quick-release Mini motorised head
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Cutting out
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Washing the filter - video
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Power or electrical issue
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Intermittent power
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Select floor tool
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No power
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Issue not resolved, please speak to our Customer Support Team
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No LED displayed
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Charge the machine
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Check the electrics
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Replacement part required
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Blue and red LED blinking
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Issue not resolved, please speak to our Customer Support Team
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Blue LED blinking
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Issue not resolved, please speak to our Customer Support Team
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Run time
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Replacement part required
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step by step
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Damp or musty smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell still present
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Grating or rattle
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Test the machine
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Check the bin inlet
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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The brush bar is not spinning
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Replacement part required
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Micro Fluffy™ cleaner head
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Washing the brush bar - step by step
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Issue not resolved, please speak to our Customer Support Team
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Quick-release Mini motorised head
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Replacement part required
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Replacement part required
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A part is difficult to remove
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Filter blocking frequently
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Emptying the bin - step by step
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Locating the serial number
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Issue resolved
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Machine run times
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Attaching the accessories
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How to replace the battery
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How to replace the battery - step by step
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Charging your machine
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Charging your machine - step by step
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Installing the Grab and Go Dok
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How to install the Grab and Go Dok - step by step
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How to get started
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Using your machine for the first time
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First time use - step by step
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Power modes
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Download the user manual
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Installing the wall dock
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Checking for blockages
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Checking for blockages - step by step
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How to wash the filter
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Washing the filter - step by step
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How to maintain your machine - video
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Maintaining the machine - step-by-step
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How to wash the bin
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How to wash the bin - step by step
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How to wash your powered tools
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You might need to arrange a visit from a Dyson expert.
It looks like the Dyson Floor Dok™ isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Dyson Floor Dok™
Part no. 965361-01
Dyson Floor Dok™
Part no. 965361-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Dyson Floor Dok™
Part no. 965361-01
Free-standing design, engineered to store your Dyson Micro 1.5kg vacuum and tools.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Main body & cyclone
Part no. 965369-01
Main body & cyclone
Part no. 965369-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Main body & cyclone
Part no. 965369-01
Replacement main body and cyclone for your Dyson cordless vacuum.
Out of stock.
£79.00
Battery
Part no. 965363-01
Battery
Part no. 965363-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Battery
Part no. 965363-01
Additional battery for your Dyson cordless vacuum cleaner.
Out of stock.
£85.00
Bin
Part no. 965416-01
Bin
Part no. 965416-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Filter
Part no. 971178-01
Filter
Part no. 971178-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Filter
Part no. 971178-01
Replacement filter for your Dyson cordless vacuum.
Out of stock.
£29.00
Soft roller brush bar
Part no. 971414-01
Soft roller brush bar
Part no. 971414-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Soft roller brush bar
Part no. 971414-01
Replacement soft roller brush bar for your Dyson vacuum cleaner.
Out of stock.
£29.00
Soft Roller Cleaner Head
Part no. 971218-01
Soft Roller Cleaner Head
Part no. 971218-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Soft Roller Cleaner Head
Part no. 971218-01
Engineered with soft woven nylon and anti-static carbon fibre, for hard floors.
Out of stock.
£35.00
You might need to arrange a visit from a Dyson expert.
It looks like the Soft roller cleaner head end cap isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Soft roller cleaner head end cap
Part no. 970445-01
Soft roller cleaner head end cap
Part no. 970445-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Soft roller cleaner head end cap
Part no. 970445-01
Replacement soft roller cleaner head end cap for your Dyson cordless vacuum cleaner.
Charger
Part no. 965254-01
Charger
Part no. 965254-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Combination Tool
Part no. 971436-01
Combination Tool
Part no. 971436-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Combination Tool
Part no. 971436-01
Two tools in one - brush and wide nozzle. For simple switching between tasks.
Out of stock.
£25.00
Docking Station
Part no. 971599-01
Docking Station
Part no. 971599-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Docking Station
Part no. 971599-01
Wall-mounted Dock to recharge your vacuum and tidily store tools.
Out of stock.
£19.00
Mini Motorhead end cap
Part no. 971132-01
Mini Motorhead end cap
Part no. 971132-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Mini Motorhead end cap
Part no. 971132-01
Replacement end cap for your mini Motorhead.
£3.50
You might need to arrange a visit from a Dyson expert.
It looks like the Light Pipe Crevice isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Light Pipe Crevice
Part no. 971434-05
Light Pipe Crevice
Part no. 971434-05
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Light Pipe Crevice
Part no. 971434-05
Replacement light pipe crevice tool for your cordless Dyson vacuum.
Mini motorised tool brush bar
Part no. 967480-04
Mini motorised tool brush bar
Part no. 967480-04
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Mini motorised tool brush bar
Part no. 967480-04
Replacement mini motorised tool brush bar for your Dyson cordless vacuum
£12.50
Mini Motorised Tool
Part no. 971103-01
Mini Motorised Tool
Part no. 971103-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Mini Motorised Tool
Part no. 971103-01
Great for cleaning smaller surfaces, upholstery and stairs
Out of stock.
£35.00
Wand
Part no. 971558-12
Wand
Part no. 971558-12
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Wand
Part no. 971558-12
Replacement wand for your Dyson cordless vacuum.
Out of stock.
£27.50
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Part no. 971762-01
Part no. 971762-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Battery
Part no. 965363-01
Battery
Part no. 965363-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Battery
Part no. 965363-01
Additional battery for your Dyson cordless vacuum cleaner.
Out of stock.
£85.00
Battery
Part no. 965363-01
Battery
Part no. 965363-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Battery
Part no. 965363-01
Additional battery for your Dyson cordless vacuum cleaner.
Out of stock.
£85.00
Charger
Part no. 965254-01
Charger
Part no. 965254-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Charger
Part no. 965254-01
Charger
Part no. 965254-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Battery
Part no. 965363-01
Battery
Part no. 965363-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Battery
Part no. 965363-01
Additional battery for your Dyson cordless vacuum cleaner.
Out of stock.
£85.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Bin
Part no. 965416-01
Bin
Part no. 965416-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.