Let's get your machine working.

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We're glad the problem's been solved.

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Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

You might need to arrange a visit from a Dyson expert.

It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Main body and cyclone

Part no. 965478-13

Main body and cyclone

Part no. 965478-13

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Main body and cyclone

Part no. 965478-13

Replacement main body and cyclone for your Dyson cordless vacuum cleaner.

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We need a little more information to help us solve your issue.

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Click-in battery

Part no. 970938-01

Click-in battery

Part no. 970938-01

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Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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Click-in battery

Part no. 970938-01

Click-in battery

Part no. 970938-01

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Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

We need a little more information to help us solve your issue.

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Bin

Part no. 970050-01

Bin

Part no. 970050-01

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Bin

Part no. 970050-01

Replacement bin for your Dyson vacuum cleaner.

Out of stock

£39.00

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We need a little more information to help us solve your issue.

Click-in battery

Part no. 970938-01

Click-in battery

Part no. 970938-01

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Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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Part no. 969109-12

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Part no. 969109-12

£49.00

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Part no. 969109-12

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Part no. 969109-12

£49.00

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We need a little more information to help us solve your issue.

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Dyson Floor Dok™

Part no. 971445-01

Dyson Floor Dok™

Part no. 971445-01

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Dyson Floor Dok™

Part no. 971445-01

Free-standing grab-and-go charging dock. Engineered to store your Dyson Outsize™, V15™Detect or V11™ vacuum and tools.

Out of stock.

£100.00

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Click-in battery

Part no. 970938-01

Click-in battery

Part no. 970938-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

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Click-in battery

Part no. 970938-01

Additional click in battery for your Dyson cordless vacuum cleaner.

£109.00

Bin

Part no. 970050-01

Bin

Part no. 970050-01

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Bin

Part no. 970050-01

Replacement bin for your Dyson vacuum cleaner.

Out of stock

£39.00

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Filter

Part no. 970013-02

Filter

Part no. 970013-02

Your machine may be eligible for free replacement parts

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Filter

Part no. 970013-02

Replacement filter for your Dyson cordless vacuum cleaner.

£39.00

You might need to arrange a visit from a Dyson expert.

It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our UK based helpline will be able to arrange an appointment for you.

Main body and cyclone

Part no. 965478-13

Main body and cyclone

Part no. 965478-13

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Main body and cyclone

Part no. 965478-13

Replacement main body and cyclone for your Dyson cordless vacuum cleaner.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Rear edge

Part no. 969330-01

Rear edge

Part no. 969330-01

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Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson cordless vacuum cleaner.

Out of stock.

£14.50

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High torque brush bar

Part no. 971655-01

High torque brush bar

Part no. 971655-01

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High torque brush bar

Part no. 971655-01

Replacement high torque brush bar for your Dyson cordless vacuum cleaner.

Out of stock.

£39.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Crevice tool

Part no. 967612-01

Crevice tool

Part no. 967612-01

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Crevice tool

Part no. 967612-01

Replacement crevice tool for your Dyson cordless vacuum cleaner.

£30.00

We need a little more information to help us solve your issue.

Hair screw tool

Part no. 971426-01

Hair screw tool

Part no. 971426-01

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Hair screw tool

Part no. 971426-01

Replacement hair screw tool for your Dyson cordless vacuum cleaner.

£50.00

Brush bar

Part no. 971362-01

Brush bar

Part no. 971362-01

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Brush bar

Part no. 971362-01

Replacement brush bar for your Dyson hair screw tool.

£37.50

Hair Screw Tool Housing & Soleplate

Part no. 972294-01

Hair Screw Tool Housing & Soleplate

Part no. 972294-01

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Hair Screw Tool Housing & Soleplate

Part no. 972294-01

Replacement Hair Screw Tool Housing & Soleplate for your Dyson cordless vacuum

£37.50

Part no. 969109-12

Your machine may be eligible for free replacement parts

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Part no. 969109-12

£49.00

Wand clip

Part no. 971354-01

Wand clip

Part no. 971354-01

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Wand clip

Part no. 971354-01

Replacement wand clip for your Dyson cordless vacuum cleaner.

£5.00

Wall dok™

Part no. 970011-02

Wall dok™

Part no. 970011-02

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Wall dok™

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

£19.00

Further help

Dyson V15 Detect Animal (Blue/Iron/Nickel)

Let's get your machine working.

Let's get your machine working.

Cleaning the lens

Issue resolved

More help required

Troubleshooting

LCD screen

Particle count and graph

Understanding the particle count

Issue resolved

Replacement part required

Battery alerts

Charging the battery

LEDs whilst charging

No power

Replacement part required

Replacement part required

Replacement part required

No LEDs whilst charging

Inspect display

Replacement part required

Replacement part required

Blue flashing LEDs whilst charging

Blockage alert

Check for blockages

Clear the bin

Washing the filter - video

Replacement part required

Washing the filter - step-by-step

Check for blockages

Select floor tool

Fluffy Optic cleaner head pulsing

Washing the brush bar

Check inlet

Clear the bin

Washing the filter - video

Washing the filter - step-by-step

Replacement part required

Check inlet

Accessory blocked

Check inlet

Clear the bin

High Torque cleaner head

Hair screw tool

Laser Slim Fluffy cleaner head

Washing the brush bar

Diagnostic screen

Issue resolved

Unable to exit manually

Replacement part required

Filter attachment alert

Wash the filter - video

Replacement part required

Washing the filter - step by step

Filter wash alert

Unusual noise

Machine is pulsating

Grating or rattle

Test the machine

Check the bin inlet

Replacement part required

Replacement part required

High pitched whistle

Check inlet

High Torque cleaner head

Hair screw tool

Laser Slim Fluffy™ cleaner head

Pick up issues

Blockage light

Digital screen showing alert

Machine is not picking up well

Power or electrical issue

Battery not charging

Replacement part required

The battery alert is showing after a full charge

Cutting out

Issue not resolved, please speak to our Customer Support Team

Run time

Run time inaccurate after removing from charge

Replacement part required