Let's get your machine working.

Popular queries

Replacing the filter - step by step

There's a problem with the oscillation

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

Remote control

Part no. 969897-01

Remote control

Part no. 969897-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

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E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

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Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

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Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 969897-01

Replacement remote control for your Dyson purifier.

Out of stock.

£27.50

Keep me updated See more

Remote control

Part no. 969897-01

Remote control

Part no. 969897-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 969897-01

Replacement remote control for your Dyson purifier.

Out of stock.

£27.50

Keep me updated See more

We need a little more information to help us solve your issue.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£85.00

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

360° Glass HEPA and Activated Carbon Filter

Part no. 965432-01

Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles¹ with activated carbon filter to remove gases and odours.

£85.00

Remote control

Part no. 969897-01

Remote control

Part no. 969897-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 969897-01

Replacement remote control for your Dyson purifier.

Out of stock.

£27.50

Keep me updated See more

Filter Shroud

Part no. 969899-11

Filter Shroud

Part no. 969899-11

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Filter Shroud

Part no. 969899-11

Replacement filter shroud for your Dyson purifier.

£29.00

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Purifier Hot+Cool™ (White / Silver)

Let's get your machine working.

Let's get your machine working.

HP07 / HP09

Cleaning the machine

More help required

There is a problem with my machine

Performance

The airspeed won't change

Issue resolved

Test the remote control

Replacing the remote control battery

App airflow control

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Unable to use the App

The other buttons on the remote are working

Check your app

Machine is only hot on one side

My machine is not heating

Power or electrical issue

Machine run time

Press the button

Check the remote

Check the MyDyson™ app

Check the MyDyson™ app

Machine starts operating on its own

Lighting issues

Lighting issues

Unplug the machine

Unusual smell

Issue not resolved, please speak to our Customer Support Team

Dusty

Replacement part required

The filter needs replacing

Issue not resolved, please speak to our Customer Support Team

Replacing the filter - step by step

Unusual noise

Issue not resolved, please speak to our Customer Support Team

Clicking noise

Clicking when oscillating

Low humming noise when turned off

Loud noise

Issue resolved

Surface checked

Clean the machine

Remove both filters

Replacement part required

Whining or whistling noise

Visible issue

Issue not resolved, please speak to our Customer Support Team

There is an issue with the display

My readings are showing in different colours

The display will not stay on my selected screen

My display is reading green but the fan is working at high speed

Reset the machine

Night mode is not working

My screen is not displaying correctly

There is an issue with the display

Move the machine

VOC and/or NO2 readings do not show

Less than one hour

More than one hour

The air quality graph shows a flat line

Humidity readings do not show

Particulate matter readings do not show

Temperature readings do not show

There's a problem with the oscillation

The oscillation won't turn off

Check other remote functions

Issue not resolved, please speak to our Customer Support Team

Change the battery

Check with the MyDyson™ app

The machine won't oscillate

Oscillating range

Normal oscillation range

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Remote control doesn't work

Remote control doesn't work