Let's get your machine working.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

Remote control

Part no. 969154-02

Remote control

Part no. 969154-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

£27.50

Remote control

Part no. 969154-02

Remote control

Part no. 969154-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

£27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Remote control

Part no. 969154-02

Remote control

Part no. 969154-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

£27.50

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Power supply

Part no. 969155-02

Power supply

Part no. 969155-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Power supply

Part no. 969155-02

Replacement power supply for your Dyson purifier.

£60.00

Remote control

Part no. 969154-02

Remote control

Part no. 969154-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson Purifier.

£27.50

Filter shroud

Part no. 969156-01

Filter shroud

Part no. 969156-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Filter shroud

Part no. 969156-01

Replacement filter shroud for your Dyson Purifier.

£24.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Further help

Dyson Pure Cool™ tower White/Silver

Let's get your machine working.

Let's get your machine working.

TP04 main menu

Cleaning the machine

Issue resolved

More help required

There is a problem with my machine

Unusual noise

Loud noise

Issue resolved

Surface checked

Check for blockages

Issue resolved

Remove both filters

Replacement part required

Remove both filters

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Clicking noise

Clicking when oscillating

Issue not resolved, please speak to our Customer Support Team

Humming noise when turned off

Whining or whistling noise

Performance

The airspeed won't change

Test the other remote buttons

The other buttons on the remote are working

Check your app

Replacement part required

Replacement part required

Changing the battery

Airspeed not as powerful

Issue not resolved, please speak to our Customer Support Team

Power or electrical issue

No power

No power to machine

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Airflow but no oscillation

Issue not resolved, please speak to our Customer Support Team

The oscillation works, but no airflow

Test the remote control

Machine starts operating on its own

Lighting issues

Issue not resolved, please speak to our Customer Support Team

Lighting issues

Unplug the machine

Press the button

Check the remote

Check the Dyson Link app

Replacement part required

Check the app

Unusual smell

Dusty

The filter needs replacing

Changing the glass HEPA filter

Issue not resolved, please speak to our Customer Support Team

Changing the carbon filters

Issue not resolved, please speak to our Customer Support Team

Dyson Link app and connectivity

Troubleshooting

Not connected

I didn't receive a login code email

Issue resolved

Issue not resolved, please speak to our Customer Support Team

I'm having trouble connecting my machine

The app isn't finding my machine

Issue not resolved, please speak to our Customer Support Team

Pair the machine

I'm having trouble pairing with the machine

Enter Wi-Fi details

I'm having trouble with my Wi-Fi

Start connection

Complete the set up

Query resolved

The machine isn't completing the connection

The app is showing an error

I’m having trouble with this step

Connecting your machine

I'm having trouble with this step