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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

We're glad the problem's been solved.

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We need a little more information to help us solve your issue.

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Remote control

Part no. 967400-01

Remote control

Part no. 967400-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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Example: AB1-UK-ABC1234A

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Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Remote control

Part no. 967400-01

Replacement remote control for your Dyson Purifier.

Out of stock.

£39.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Loop amplifier

Part no. 967866-01

Loop amplifier

Part no. 967866-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Loop amplifier

Part no. 967866-01

Replacement loop amplifier for your Dyson purifier.

£60.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Filter housing

Part no. 967450-02

Filter housing

Part no. 967450-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Filter housing

Part no. 967450-02

Replacement filter housing for your Dyson purifier.

£37.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Remote control

Part no. 967400-01

Remote control

Part no. 967400-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 967400-01

Replacement remote control for your Dyson Purifier.

Out of stock.

£39.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Pure Cool Link desk purifier fan (White/Silver)

Let's get your machine working.

Let's get your machine working.

Cleaning the machine

More help required

Troubleshooting

Unusual noise

Clicking

Clicking when oscillating

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Whining or whistling noise

Low humming noise when turned off

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Dyson Link app and connectivity

Troubleshooting

Already connected

My machine's connection is intermittent

Issue resolved

Issue not resolved, please speak to our Customer Support Team.

Some of my app features are not available

My machine is offline in the app

My machine won't automatically update

I can't control my machine using the app

I can control my machine using the remote

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Not connected

I'm having trouble connecting my machine

The machine isn't completing the connection

Flashing green light

Connecting your machine

Add machine

I'm having trouble with this step

Preparing to connect

Pair the machine

Android devices

I'm having trouble with this step

Enter your machine’s password

I'm having trouble with this step

Start connection

Complete the set up

Query resolved

Issue not resolved, please speak to our Customer Support Team.

The machine isn't completing the connection

Flashing/Solid white light

I'm having trouble with this step

Machine not connected

Issue not resolved, please speak to our Customer Support Team

Apple

I'm having trouble with this step

I'm having trouble with this step

I'm unable to find or install the Dyson Link app

I'm having trouble logging into the Dyson Link app

I'm having trouble pairing with the machine

The app isn't finding my machine

Issue not resolved, please speak to our Customer Support Team.

I'm not sure

The app isn't finding my machine

I didn't receive a login code email

I'm unable to find or install the Dyson Link app

I'm having trouble logging into the Dyson Link app

Switching your machine's Wi-Fi connection

Using the Link app

How do I view my air quality info?

How do I control my machine with the app?

How do I schedule my machine?

Machine settings

Changing the temperature unit

Enabling/Disabling Continuous Monitoring

Checking the machine's filter life

Changing the machine location settings

Editing the machine's room name

How do I switch between my machines?

How do I switch my machine to a different Wi-Fi router or access point?

Performance

The airspeed won't change

Test the remote control

Change airspeed using app