Let's get your machine working.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Gentle air attachment

Part no. 969749-03

Gentle air attachment

Part no. 969749-03

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Gentle air attachment

Part no. 969749-03

Fast yet gentle styling for fine hair and sensitive scalps.

£30.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Styling concentrator

Part no. 967716-02

Styling concentrator

Part no. 967716-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Styling concentrator

Part no. 967716-02

Style your hair one section at a time with precise, controlled airflow.

Out of stock.

£30.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

Non-slip heat mat

Part no. 967712-02

Non-slip heat mat

Part no. 967712-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Non-slip heat mat

Part no. 967712-02

Replacement non-slip heat mat for your Dyson Supersonic.

Out of stock.

£3.50

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Gentle air attachment

Part no. 969749-03

Gentle air attachment

Part no. 969749-03

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Gentle air attachment

Part no. 969749-03

Fast yet gentle styling for fine hair and sensitive scalps.

£30.00

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Supersonic hair dryer (White/Silver)

Let's get your machine working.

Let's get your machine working.

Maintaining your Dyson Supersonic™

How to clean the appliance

More help required

There is a problem with my machine

How to clean the filter

Noise

Airflow louder than usual

Issue resolved

Cleaning your filter - step by step

Check machine

Issue not resolved, please speak to our Customer Support Team

No power

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Whistling sound

Whistling sound

Issue not resolved, please speak to our Customer Support Team

Single attachment

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Check machine

Issue not resolved, please speak to our Customer Support Team

Check the filter

Check machine

Issue not resolved, please speak to our Customer Support Team

Overheating

Performance

Airflow control

Clean the filter

Reset

Temperature

Power or electrical issue

Machine has no power

No lights

Re-test in correct voltage

Test the machine in a different plug socket

Lights

Clean the filter

Clean the filter

Check the electrics

Issue not resolved, please speak to our Customer Support Team

Clean the filter

The cable is hot

Check the machine

Hot cable

Clean the filter

Cleaning your filter - step by step

Issue not resolved, please speak to our Customer Support Team

Intermittent power

Intermittent power

Will not switch off

How to locate the serial number

Unusual smell

Dusty

Issue not resolved, please speak to our Customer Support Team

Burning smell

Check the filter

Reset

Visible issue

Accessories will not attach

Check all accessories

Issue not resolved, please speak to our Customer Support Team

Part broken

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Accessories will not magnetise onto the stand

Issue not resolved, please speak to our Customer Support Team

Regular filter maintenance

Issue not resolved, please speak to our Customer Support Team

Using your Dyson hair clips

Download the user manual

Products

Dyson support

Account

For business

About Dyson