Let's get your machine working.

Popular queries

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Remote control

Part no. 965824-01

Remote control

Part no. 965824-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 965824-01

Replacement remote control for your Dyson fan.

£39.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Loop amplifier

Part no. 919565-02

Loop amplifier

Part no. 919565-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Loop amplifier

Part no. 919565-02

Replacement loop amplifier for your Dyson fan.

Out of stock.

£60.00

Keep me updated See more

Base

Part no. 964308-01

Base

Part no. 964308-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Base

Part no. 964308-01

Replacement base for your Dyson fan.

£49.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Remote control

Part no. 965824-01

Remote control

Part no. 965824-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 965824-01

Replacement remote control for your Dyson fan.

£39.00

Telescopic stand

Part no. 919935-01

Telescopic stand

Part no. 919935-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Telescopic stand

Part no. 919935-01

Replacement telescopic stand for your Dyson fan.

£49.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Further help

Dyson Cool™ AM08 pedestal fan (White/Silver)

Let's get your machine working.

Let's get your machine working.

Cleaning the machine

More help required

Troubleshooting

Unusual noise

Issue not resolved, please speak to our Customer Support Team

Whining or whistling noise

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Performance

Oscillation problem

Check fan feet

Check the remote

Replace the battery

Issue not resolved, speak to our Customer Support Team

The oscillation won't turn off

Retest the remote control

Issue not resolved, speak to our Customer Support Team

Replacement part required

Issue not resolved, speak to our Customer Support Team

Airspeed won't change

Check remote control

Replacement part required

Issue not resolved, speak to our Customer Support Team

Test the Main body controls

Issue not resolved

Issue not resolved, speak to our Customer Support Team

Test airspeed

Check and clean machine

Issue not resolved, speak to our Customer Support Team

Power or electrical issue

No power

Check the electrics

Issue not resolved, speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Test the machine

Issue not resolved, speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Unusual smell

Issue not resolved, speak to our Customer Support Team

Dusty smell

Issue resolved

Visible issue

Part broken

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Replacement part required

Error code

Issue not resolved, speak to our Customer Support Team

How to fit the loop amplifier and base

Check for obstructions

Check loop amplifier

Issue not resolved, speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

No LED

Issue not resolved, speak to our Customer Support Team

Test the machine controls

Test the remote control

Replacement part required

Controls

Issue not resolved, speak to our Customer Support Team

How to assemble your Dyson machine

How to use the controls on the machine

Getting started

How to find the serial number

How to use the remote control

User guide

How to use your Dyson machine

Replacing the remote control battery

Battery replacement - step by step

Popular queries

Airspeed won't change

No LED

Test the machine controls

Products

Dyson support

Account

For business

About Dyson