Let's get your machine working.
Let's get your machine working.
-
-
Cleaning the machine
-
More help required
-
There is a problem with my machine
-
Unusual noise
-
Unusual noise from Airflow
-
Check the airspeed
-
Issue not resolved, please speak to our Customer Support Team
-
Check the machine
-
Issue resolved
-
Yes
-
Refit the filter
-
Clicking noise
-
Clicking when oscillating
-
Loud noise
-
Surface checked
-
Unusual noise from Oscillation
-
Oscillation noise
-
Rattle noise
-
Performance
-
Airflow control
-
The airflow speed is not as powerful as it used to be
-
The airspeed is not as powerful as it used to be
-
The airflow speed won't change
-
Test the remote control
-
Test the other remote buttons
-
Changing the battery
-
Issue not resolved, please speak to our Customer Support Team
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Unable to change the direction of airflow
-
Check the airflow controls
-
Oscillation
-
The oscillation won't turn off
-
Check other remote functions
-
Changing the battery
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Stopping oscillating
-
Issue resolved
-
Machine won't oscillate
-
Power or electrical issue
-
Oscillation with no power or airflow
-
Changing the battery
-
Test the machine
-
Issue not resolved, please speak to our Customer Support Team
-
Test the remote control
-
Check the other buttons on the remote control
-
Issue not resolved, please speak to our Customer Support Team
-
The other buttons on the remote do not work
-
Issue not resolved, please speak to our Customer Support Team
-
Does the machine turn off?
-
Machine starts operating on its own
-
Lighting issues
-
Lighting issues
-
Unplug the machine
-
Intermittent power
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
No power
-
Airflow but no oscillation
-
Test the remote control
-
No power to machine
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Press the button
-
Unusual smell
-
Issue not resolved, please speak to our Customer Support Team
-
Unusual smell
-
Check the age of the filter
-
The filter needs replacing
-
Issue not resolved, please speak to our Customer Support Team
-
Spare filter
-
Changing the filter
-
Changing the filter - step by step
-
Visible issue
-
There is an issue with the display
-
Issue not resolved, please speak to our Customer Support Team
-
Fault
-
Issue not resolved, please speak to our Customer Support Team
-
Information screens
-
Fan speed indicator
-
Test the other buttons on the remote
-
Change the battery in the remote
-
Fan speed sleep timer icon
-
Filter information
-
Filter change indicator
-
Reset machine
-
Filter life measure
-
Filter reset icon
-
Oscillation
-
Sleep timer
-
Wrong power supply
-
Try a different plug socket
-
Triangle alert icon
-
Unable to remove filter from machine
-
No
-
Remote does not attach to the machine
-
Oscillation problem
-
Issue not resolved, please speak to our Customer Support Team
-
Part broken/replacement part
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Remote Control not working
-
Unable to remove ball
-
Unable to attach the ball
-
Changing the filter
-
Changing the filter - step by step
-
Issue resolved
-
How to change the direction of airflow
-
User guide
-
Information screens
-
Fan speed indicator
-
Filter screen
-
Calibrating your filter
-
Filter change
-
Measuring the filter life
-
Oscillation mode
-
Sleep timer
-
Fan speed with sleep timer
-
Quick start guide
-
Getting started - step by step
-
How to use the remote control
-
Serial number location
-
Replacing the remote control battery
-
Replacing the remote control battery - step by step
-
Popular queries
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Remote control
Part no. 970192-01
Remote control
Part no. 970192-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Remote control
Part no. 970192-01
Replacement remote control for your Dyson purifier.
£37.50
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
