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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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Further help

Dyson Ball Animal 2 Extra vacuum

Let's get your machine working.

Let's get your machine working.

Cleaning the bin and cyclone

Issue resolved

More help required

There is a problem with my machine

Unusual noise

Grinding noise

Issue not resolved, please speak to our Customer Support Team

Check the Cleaner head

Reassemble the Cleaner head

Replacement part required

Remove the cyclone

Remove the post-filter

Issue not resolved, please speak to our Customer Support Team

Refit the post-filter

Issue not resolved, please speak to our Customer Support Team

Check bin seal

Check for blockages

Cleaner head suction strong

Cleaner head faulty

Cleaner head suction weak

Replacement part required

Suction weak at duct and hose

Washing the filters - step by step

Issue not resolved, please speak to our Customer Support Team

Replace the filter

Clicking not present

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Pick up issues

Checking the Brush bar

Brush bar spinning when machine reclined

Reset the Brush bar

Has performance improved?

Check the inlet suction

Bristles not spinning

Has performance improved?

Clear the Cleaner head - step by step

Intermittent spinning

Has performance improved?

Check the inlet suction

Issue not resolved, please speak to our Customer Support Team

Hose and Wand

Check suction at head

Check the hose

Check the hose - step by step

Check bin and cyclone

Both base and hose

Issue not resolved

Check the Turbine head

This issue can be resolved by ordering a replacement part

No power

Less than two hours

More than two hours

Reset the Brush bar

Test the Brush bar

Clear Cleaner head - step by step

Switch not working

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Unusual smell

Musty or damp smell

Issue not resolved, please speak to our Customer Support Team

Visible issue

Cleaner head falling off

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Broken post-filter

Replacement part required

Replacement part required

Replacement part required

Replacement part required