Let's get your machine working.
Dyson Solarcycle™ desk light (White/Silver)Let's get your machine working.
Dyson Solarcycle™ desk light (White/Silver)-
-
Assembly
-
A step-by-step guide on how to assemble your Dyson light
-
More help required
-
Light not working
-
MyDyson™ app + Connectivity
-
Connection journey
-
Connecting the light
-
Issue resolved
-
The MyDyson™ app can't find my light
-
Re-scan
-
Issue resolved
-
Issue not resolved, please speak to our Customer Support Team
-
Unable to pair
-
Connectivity
-
Bluetooth issues
-
How to connect to your Dyson light
-
Issue resolved
-
Setting up
-
Problem setting up the app
-
Issue not resolved, please speak to our Customer Support Team
-
Using the MyDyson™ app
-
Changing app password
-
Issue not resolved, please speak to our Customer Support Team
-
Using the ambient light sensor
-
Daylight mode set up
-
Explaining the modes
-
Movement sensor not working
-
Power issue
-
Intermittent power
-
Turn on using the MyDyson™ app
-
Turn on using the machine
-
Check connection to app
-
Turn on using the machine
-
Check electrics
-
Check power cord
-
Check brightness slider
-
Remove the power supply
-
Reassemble the machine
-
My light won't switch on
-
Visible issue
-
Arm difficult to adjust
-
Light colour won't change
-
Adjust the colour temperature
-
Test other functions on the light
-
Replacement part required
-
My light is flickering
-
Intensity won't change
-
Adjust the intensity on the MyDyson™ app
-
Movement sensor not working
-
Check the movement sensor
-
Part broken
-
The power pack is broken
-
How to turn Bluetooth on and off
-
How to use the intensity slider
-
Cleaning the light
-
Using the colour slider
-
Pseudo-Daylight set up
-
Reposition the Dyson light
-
Download the user guide
-
Using the USB-C port
-
Serial number location
-
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.