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Popular queries

The filter needs replacing

My display is reading green but the fan is working at high speed

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Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Remote control

Part no. 969897-01

Remote control

Part no. 969897-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

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Country

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

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Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 969897-01

Replacement remote control for your Dyson purifier.

Out of stock.

£27.50

Keep me updated See more

Remote control

Part no. 969897-01

Remote control

Part no. 969897-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote control

Part no. 969897-01

Replacement remote control for your Dyson purifier.

Out of stock.

£27.50

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Pure Hot+Cool™ White/Silver

Let's get your machine working.

Let's get your machine working.

Popular queries

The filter needs replacing

My display is reading green but the fan is working at high speed

We need a little more information to help us solve your issue.

Remote control

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thanks! We've received your details

Sorry - there's been a technical issue

Remote control

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thanks! We've received your details

Sorry - there's been a technical issue

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

Further help

Products

Dyson support

Account

For business

About Dyson

Let's get your machine working.

Let's get your machine working.

Changing the carbon filters

Changing the carbon filter - step by step

More help required

There is a problem with my machine

MyDyson™ app and connectivity

Troubleshooting

Already connected

My machine's connection is intermittent

Issue resolved

Issue not resolved, please speak to our Customer Support Team.

Some of my app features are not available

My machine is offline in the app

My machine won't automatically update

I can't control my machine using the app

I can control my machine using the remote

Not connected

I'm having trouble connecting my machine

The machine isn't completing the connection

The app is showing an error

Complete the set up

Query resolved

Issue not resolved, please speak to our Customer Support Team.

I’m having trouble with this step

Connecting your machine

Add machine

Pair the machine

I'm having trouble pairing with the machine

Enter Wi-Fi details

Start connection

I'm having trouble with my Wi-Fi

Issue not resolved, please speak to our Customer Support Team.

The app isn't finding my machine

I'm having trouble with this step

I didn't receive a login code email

I'm unable to find or install the MyDyson™ app

I'm having trouble logging into the MyDyson™ app

I'm not sure

Switching your machine's Wi-Fi connection

Using the MyDyson™ app

How do I view my air quality info?

How do I control my machine with the app?

How do I schedule my machine?

Machine settings

Changing the temperature unit

Enabling/Disabling Continuous Monitoring

Checking the machine's filter life

Changing the machine location settings

Editing the machine's room name

How do I switch between my machines?

How do I switch my machine to a different Wi-Fi router or access point?

Performance

The airspeed won't change

Issue resolved

Test the remote control

Replacing the remote control battery

App airflow control

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Unable to use the App

The other buttons on the remote are working

Check your app

Machine is only hot on one side

My machine is not heating

Airflow is weak in hot mode

Airspeed not as powerful

Power or electrical issue

Machine run time

No power

Airflow but no oscillation

The remote control doesn't work

Check the MyDyson™ app

No power to machine

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Machine starts operating on its own

Lighting issues

Issue not resolved, speak to our Customer Support Team

Lighting issues