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Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Brush bar

Part no. 920325-04

Brush bar

Part no. 920325-04

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Brush bar

Part no. 920325-04

Replacement brush bar for your Dyson vacuum cleaner.

Out of stock.

£19.00

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Wand handle

Part no. 917276-05

Wand handle

Part no. 917276-05

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Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

Out of stock.

£19.00

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We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Bin

Part no. 919348-01

Bin

Part no. 919348-01

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Example: AB1-UK-ABC1234A

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Requested part no.*

Additional notes

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Bin

Part no. 919348-01

Replacement bin for your Dyson vacuum cleaner.

£22.00

Combination tool

Part no. 918068-02

Combination tool

Part no. 918068-02

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Combination tool

Part no. 918068-02

Replacement combination tool for your Dyson vacuum cleaner.

Out of stock.

£25.00

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Cyclone

Part no. 919322-04

Cyclone

Part no. 919322-04

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

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Additional notes

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Cyclone

Part no. 919322-04

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Hose

Part no. 923769-03

Hose

Part no. 923769-03

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Do you need help locating your serial number?

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

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Additional notes

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Hose

Part no. 923769-03

Replacement hose for your Dyson vacuum cleaner.

Out of stock.

£37.50

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But our Customer Support Team will be able to solve your problem.

Post filter

Part no. 919553-02

Post filter

Part no. 919553-02

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Post filter

Part no. 919553-02

Replacement post filter for your Dyson vacuum cleaner.

£49.00

Wand handle

Part no. 917276-05

Wand handle

Part no. 917276-05

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

Address line 2

Postcode*

Town/City*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Wand handle

Part no. 917276-05

Replacement wand handle for your Dyson vacuum cleaner.

Out of stock.

£19.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Stair tool

Part no. 914417-01

Stair tool

Part no. 914417-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

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First name*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

£25.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Extension tube

Part no. 917260-01

Extension tube

Part no. 917260-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

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First name*

Last name*

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Address line 1*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Extension tube

Part no. 917260-01

Replacement extension hose for your Dyson vacuum cleaner.

Out of stock.

£27.50

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We need a little more information to help us solve your issue.

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Further help

DC38 Multi Floor vacuum

Let's get your machine working.

Let's get your machine working.

How to empty the bin

Emptying the bin - step by step

More help required

Cleaning the bin and cyclone

ADVICE

Washing the filter

Washing the filter - step by step

Troubleshooting

Unusual noise

REPAIR

Rattle noise

Strong suction

Check the floor tool

ADVICE

Check duct, bin and cyclone

Washing the filters - video

Washing the filter - step by step

REPAIR

ORDER

Check the Turbine head

Check duct, bin and cyclone

Brush bar not spinning

Issue not resolved

Check duct, bin and cyclone

Washing the filters - video

Washing the filter - step by step

ORDER

ORDER

Check Wand handle controls

ORDER

ORDER

Clear the Brush bar

Test the Wand

Check the hose inlet

ORDER

REPAIR

ORDER

Brush bar spins

ORDER

Check duct, bin and cyclone

Whistling noise

Pick up issue

Power or electrical issue

REPAIR

No power

Less than two hours

Checking for blockages

More than two hours

REPAIR

Unusual smell

Hot or dusty smell

Dusty smell

REPAIR

REPAIR

Visible issue

Brush bar not spinning

Brush bar not spinning - step by step

Check duct, bin and cyclone

Cable won't rewind

Check the floor tool

Part broken

ORDER

ORDER

ORDER

ORDER

ORDER

ORDER

ORDER

ORDER

ORDER

ORDER

ORDER

ORDER

ORDER

ORDER

REPAIR

Spitting out dust

How to assemble your Dyson machine