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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

Bin

Part no. 967363-02

Bin

Part no. 967363-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

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E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

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Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Bin

Part no. 967363-02

Replacement bin for your Dyson vacuum cleaner.

Out of stock.

£37.50

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We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Cyclone

Part no. 967551-01

Cyclone

Part no. 967551-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

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Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cyclone

Part no. 967551-01

Replacement cyclone for your Dyson vacuum cleaner.

£65.00

Quick-release Dual-mode floor tool

Part no. 967372-01

Quick-release Dual-mode floor tool

Part no. 967372-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Quick-release Dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

Out of stock.

£49.00

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We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Stair tool

Part no. 967369-01

Stair tool

Part no. 967369-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Stair tool

Part no. 967369-01

Replacement stair tool for your Dyson vacuum cleaner.

£25.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Extension tube

Part no. 967365-01

Extension tube

Part no. 967365-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Extension tube

Part no. 967365-01

Replacement extension tube for your Dyson vacuum cleaner.

£24.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Combination tool

Part no. 967368-01

Combination tool

Part no. 967368-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Combination tool

Part no. 967368-01

Replacement combination tool for your Dyson vacuum cleaner.

£25.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Quick-release Dual-mode floor tool

Part no. 967372-01

Quick-release Dual-mode floor tool

Part no. 967372-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Quick-release Dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

Out of stock.

£49.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Quick-release Dual-mode floor tool

Part no. 967372-01

Quick-release Dual-mode floor tool

Part no. 967372-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Quick-release Dual-mode floor tool

Part no. 967372-01

Adjustable floor tool for optimum suction across all floor surfaces.

Out of stock.

£49.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Big Ball Multi Floor vacuum

Let's get your machine working.

Let's get your machine working.

Wash the filter - video

Washing the filter - step by step

More help required

Troubleshooting

Unusual noise

Whistling - check hose

Issue resolved

Check bin and cyclone

Wash the filter - video

Washing the filter - step by step

Issue not resolved, please speak to our Customer Support Team

Part broken

Replacement part required

Replacement part required

Replacement part required

Dual mode floor tool

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Rattle noise

Pick up issue

Strong suction to the extension tube

Turbine head checks

Replacement part required

Check hose, handle and Wand

Check duct, bin and cyclone

Musclehead check

Check floor tool

Replacement part required

Using dual mode

Check floor tool

Replacement part required

Check hose, handle and Wand

Power or electrical issue

Issue not resolved, please speak to our Customer Support Team

No power

Less than two hours

Checking for blockages

More than two hours

Switch fault

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Unusual smell

Musty or damp smell

Cleaning the cyclone

Burning smell

Visible issue

Issue not resolved, please speak to our Customer Support Team

Unable to slide bin up

Cable won't rewind

Dual mode won't adjust

Replacement part required

Spitting out dust

Check the floor tool

Check hose, Wand and tube

Check bin and cyclone

Wash the filter - video

Washing the filter - step by step

Replacement part required

Assembling your machine

Issue resolved

How to use the cable rewind

Serial number location

How to store the accessories

Important safety instructions

How to use the floor tool

Dual mode floor tool

Musclehead floor tool

Turbine head

How to use the suction release trigger

How to attach the accessories