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Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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Charger

Part no. 967813-01

Charger

Part no. 967813-01

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Example: AB1-UK-ABC1234A

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DD / MM / YYYY

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Charger

Part no. 967813-01

Replacement charger for your Dyson vacuum cleaner.

£45.00

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We need a little more information to help us solve your issue.

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Main body

Part no. 965774-01

Main body

Part no. 965774-01

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

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Main body

Part no. 965774-01

Replacement main body for your Dyson vacuum cleaner.

Out of stock.

£65.00

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Main body

Part no. 965774-01

Main body

Part no. 965774-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

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Main body

Part no. 965774-01

Replacement main body for your Dyson vacuum cleaner.

Out of stock.

£65.00

Keep me updated See more

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Motorhead

Part no. 949852-05

Motorhead

Part no. 949852-05

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

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Motorhead

Part no. 949852-05

Replacement motorhead for your Dyson vacuum cleaner.

Out of stock.

£55.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Mini Motorhead

Part no. 962748-01

Mini Motorhead

Part no. 962748-01

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

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Mini Motorhead

Part no. 962748-01

Replacement mini Motorhead for your Dyson vacuum cleaner.

£45.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Wand

Part no. 965663-05

Wand

Part no. 965663-05

Your machine may be eligible for free replacement parts

Is your machine under warranty?

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First name*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Sorry - there's been a technical issue

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Wand

Part no. 965663-05

Replacement wand for your Dyson vacuum cleaner.

Out of stock.

£29.00

Keep me updated See more

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But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

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Wand

Part no. 965663-05

Wand

Part no. 965663-05

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

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Address line 1*

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Postcode*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Wand

Part no. 965663-05

Replacement wand for your Dyson vacuum cleaner.

Out of stock.

£29.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Charger

Part no. 967813-01

Charger

Part no. 967813-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

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Postcode*

Town/City*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Charger

Part no. 967813-01

Replacement charger for your Dyson vacuum cleaner.

£45.00

Combination tool

Part no. 914361-01

Combination tool

Part no. 914361-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

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Combination tool

Part no. 914361-01

Replacement combination tool for your Dyson vacuum cleaner.

£19.00

Crevice tool

Part no. 965815-01

Crevice tool

Part no. 965815-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

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Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Crevice tool

Part no. 965815-01

Replacement crevice tool for your Dyson vacuum cleaner.

£25.00

Cyclone

Part no. 965878-04

Cyclone

Part no. 965878-04

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

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Postcode*

Town/City*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cyclone

Part no. 965878-04

Replacement cyclone for your Dyson vacuum cleaner.

£29.00

Mini Motorhead

Part no. 962748-01

Mini Motorhead

Part no. 962748-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

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Postcode*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Mini Motorhead

Part no. 962748-01

Replacement mini Motorhead for your Dyson vacuum cleaner.

£45.00

Motorhead

Part no. 949852-05

Motorhead

Part no. 949852-05

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

Address line 2

Postcode*

Town/City*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Motorhead

Part no. 949852-05

Replacement motorhead for your Dyson vacuum cleaner.

Out of stock.

£55.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Pre-filter

Part no. 965661-01

Pre-filter

Part no. 965661-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

Address line 2

Postcode*

Town/City*

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Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Pre-filter

Part no. 965661-01

Replacement pre-filter for your Dyson vacuum cleaner.

£15.00

Wand

Part no. 965663-05

Wand

Part no. 965663-05

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Wand

Part no. 965663-05

Replacement wand for your Dyson vacuum cleaner.

Out of stock.

£29.00

Keep me updated See more

Further help

Dyson V6 Animal vacuum

Let's get your machine working.

Let's get your machine working.

DC59/V6 Range

Charging the battery

Troubleshooting

Using your Dyson machine

How to attach the accessories

No further assistance required

Quick start guide

Where is the serial number located?

User guide

Troubleshooting

Pick up issue

Filter has been washed, machine is still pulsating

Issue resolved

Replacement part required

Pick up issues

Check for blockages within the Hard floor tool

Checking for blockages - Wand

Checking for blockages - Bin

Checking for blockages - Remove the bin

Checking for blockages - Washing the filters

Issue not resolved, please speak to our Customer Support Team

Washing the filters

Confirm the filter has been washed

Replacement part required

Check for blockages within the Mini motorised head

Replacement part required

Check for blockages within the Motorhead

Check for blockages within the Soft roller cleaner head

Machine is pulsating

Machine pulsates with the bin open

Machine pulsates with the bin removed

Machine only pulsates with the filters in

Issue not resolved, please speak to our Customer Support Team

Machine doesn't pulsate without the bin

Replacement part required

Pick up issue

Replacement part required

Check the Wand

Check the Cleaner head

Check for blockages within the Direct drive cleaner head

Check for blockages within the Motorhead

Check for blockages within the Soft roller cleaner head

Check for blockages within the Mini motorised head

Power or electrical issue

Cutting out

Amber light

Amber light still showing

Replacement part required

Machine is now working

Blue flashing light

Replacement part required

Machine is now charging

Replacement part required

No light when charging

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

MAX power button flashes

7 or 8 times

11 times

Issue not resolved, please speak to our Customer Support Team

No light

No lights or power

Light is showing on the machine

Replacement part required

Replacement part required

Red flashing light

Less than 12

More than 12 red flashes

Solid blue light

Replacement part required

Machine will not turn on

Run time

Issue not resolved, please speak to our Customer Support Team

Unusual noise

Grating or grinding noise

Replacement part required

Machine is still making a grating or grinding noise