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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

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Hose

Part no. 920765-04

Hose

Part no. 920765-04

Your machine may be eligible for free replacement parts

Is your machine under warranty?

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Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

Out of stock.

£37.50

Keep me updated See more

Hose

Part no. 920765-04

Hose

Part no. 920765-04

Your machine may be eligible for free replacement parts

Is your machine under warranty?

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Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

Out of stock.

£37.50

Keep me updated See more

Hose

Part no. 920765-04

Hose

Part no. 920765-04

Your machine may be eligible for free replacement parts

Is your machine under warranty?

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Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

Out of stock.

£37.50

Keep me updated See more

Wand

Part no. 923523-01

Wand

Part no. 923523-01

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Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

£27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

HEPA post filter

Part no. 920769-03

HEPA post filter

Part no. 920769-03

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HEPA post filter

Part no. 920769-03

Replacement HEPA post filter for your Dyson vacuum cleaner.

£37.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Bin

Part no. 920624-03

Bin

Part no. 920624-03

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DD / MM / YYYY

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Requested part no.*

Additional notes

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Bin

Part no. 920624-03

Replacement bin for your Dyson vacuum cleaner.

£29.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Cyclone

Part no. 966479-01

Cyclone

Part no. 966479-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

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First name*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cyclone

Part no. 966479-01

Replacement cyclone for your Dyson vacuum cleaner.

£55.00

Cyclone

Part no. 966479-01

Cyclone

Part no. 966479-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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First name*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cyclone

Part no. 966479-01

Replacement cyclone for your Dyson vacuum cleaner.

£55.00

Cleaner head

Part no. 966377-01

Cleaner head

Part no. 966377-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cleaner head

Part no. 966377-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

We need a little more information to help us solve your issue.

Cleaner head

Part no. 966377-01

Cleaner head

Part no. 966377-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cleaner head

Part no. 966377-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

Soleplate

Part no. 966847-01

Soleplate

Part no. 966847-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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First name*

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Address line 1*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Soleplate

Part no. 966847-01

Replacement soleplate for your Dyson vacuum cleaner.

£27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Combination tool

Part no. 920753-01

Combination tool

Part no. 920753-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

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Postcode*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Combination tool

Part no. 920753-01

Replacement combination tool for your Dyson vacuum cleaner.

Out of stock.

£12.50

Keep me updated See more

Cleaner head

Part no. 966377-01

Cleaner head

Part no. 966377-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

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Address line 1*

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Postcode*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cleaner head

Part no. 966377-01

Replacement cleaner head for your Dyson vacuum cleaner.

£65.00

Hose

Part no. 920765-04

Hose

Part no. 920765-04

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

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Address line 1*

Address line 2

Postcode*

Town/City*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

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Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

Out of stock.

£37.50

Keep me updated See more

HEPA post filter

Part no. 920769-03

HEPA post filter

Part no. 920769-03

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

HEPA post filter

Part no. 920769-03

Replacement HEPA post filter for your Dyson vacuum cleaner.

£37.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Wand

Part no. 923523-01

Wand

Part no. 923523-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

£27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Cyclone

Part no. 966479-01

Cyclone

Part no. 966479-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

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Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cyclone

Part no. 966479-01

Replacement cyclone for your Dyson vacuum cleaner.

£55.00

Stair tool

Part no. 920756-01

Stair tool

Part no. 920756-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Stair tool

Part no. 920756-01

Replacement stair tool for your Dyson vacuum cleaner.

£3.50

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Ball Total Clean

Let's get your machine working.

Let's get your machine working.

DC41/DC43/DC55

How to clean the bin and cyclone

More help required

Troubleshooting

Pick up issues

Check both base and hose

Issue resolved

Check the Cleaner head

Check the cyclone

Wash the filters

Washing the filters - step by step

Issue not resolved, please speak to our Customer Support Team

Clear the Cleaner head step by step

Issue not resolved, please speak to our Customer Support Team

Hose and Wand

Check the hose

Checking the hose step by step

The hose has split

Replacement part required

Replacement part required

Replacement part required

Check the Wand

Replacement part required

Check the base

Intermittent spinning

Check Cleaner head

The Brush bar spins intermittently

Check suction at the inlet

Check suction at head

Check duct

Check changeover valve

Replacement part required

Suction weaker than usual

Reset the Brush bar

Has performance improved?

Check the inlet suction

Issue not resolved, please speak to our Customer Support Team

Power issue

The Brush bar is not spinning on the floor tool

No power

Less than two hours

More than two hours

Switch not working

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Unusual noise

The ball clicks

Refit the post-filter

Grinding noise

Clear the Cleaner head

Replacement part required

Cleaner head cleared

Issue not resolved, please speak to our Customer Support Team

High pitched whistle

Remove the post-filter

Refit the post-filter

Washing the post-filter

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Loud noise when machine is switched off

Check for blockages

Issue not resolved, please speak to our Customer Support Team

Unusual smell

Damp or musty

Issue not resolved, please speak to our Customer Support Team

Visible issue

Ball shell has come off

Filter side

Refit the ball shell

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Bin release not working

Check red rod

Replacement part required

Replacement part required

Replacement part required