Let's get your machine working.
DC16™
Let's get your machine working.
DC16™-
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Charging the battery
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One light
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More help required
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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High pitched whistle
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Issue not resolved
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Check bin and cyclone
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Issue resolved
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Performance
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Pick up issue
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Strong suction from inlet
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Check for blockages
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No blockages
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Washing the filters - step by step
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Weak suction
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Power or electrical issue
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Machine cutting out
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Check the lights
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One light
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In use
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Flashing red
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Issue not resolved, please speak to our Customer Support Team
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Correct temperature range?
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No light on machine
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Charge the machine
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Solid green
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Solid red
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On charge
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Flashing red light
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No light on machine
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Wiggle in charger to test
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Solid green
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Solid red
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Three lights
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In use
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Flashing light
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One flashing red light
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Issue not resolved, please speak to our Customer Support Team
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Two flashing red and green lights
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Solid light
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One solid red light
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Three solid lights (red, green, green)
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Two solid lights (red, green)
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On charge
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Flashing light
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One flashing red light
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3 flashing lights - red, green, green
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Two flashing lights (red, green)
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Solid light
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One solid red light
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Three solid lights (red, green, green)
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Two solid lights (red, green)
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No power
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Machine runs without trigger being pressed
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Unusual smell
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Damp or musty
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Lights issue
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How to fit a part
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Attaching the battery
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Issue resolved
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Fitting the bin
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Issue not resolved, please speak to our Customer Support Team
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Run time
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Serial number location
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User guide
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How to use your Dyson machine
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How to attach the accessories
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Step by step
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Emptying the bin
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Washing the filters
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Washing the filters - step by step
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Three lights
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Maintaining the Motorised head
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We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
DC16™
