Let's get your machine working.
Let's get your machine working.
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Checking for blockages
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Check the floor tool
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Issue resolved
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Check for blockages
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Checking the duct, cyclone and bin
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Washing the filter
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Check Wand and hose
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Check the duct, bin and cyclone
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Wash the filter
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Check the floor tool
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Issue not resolved, please speak to our Customer Support Team
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Emptying the bin
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More help required
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Rattle noise
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Issue not resolved, please speak to our Customer Support Team
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Clean the bin and cyclone
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Check extension tube, wand handle and hose
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Check the floor tool
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Whistle noise
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Check the hose
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Check the floor tool
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Check Turbine head
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Check Turbine head
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Performance checks
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Check duct, bin and cyclone
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Check the floor tool
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Check the floor tool
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Check duct, bin and cyclone
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Check hose, Wand handle and extension tube
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Check the floor tool
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Check the Dual mode floor tool
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Check the contact head
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Check the Turbine head
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Check the floor tool
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Pick up issues
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Check the floor tool
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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More than two hours
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Musty or damp smell
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Visible issue
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Cable won't rewind
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Washing the filter
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Washing the filter - step by step
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New question
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User guide
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More help required
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Check for blockages
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Check for blockages
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Check the duct, bin and cyclone
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Check the filter
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Check the floor tool
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Issue not resolved, please speak to our Customer Support Team
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Check the floor tool
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Check for blockages
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Checking the duct, cyclone and bin
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Emptying the bin
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Issue resolved
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Cleaning the bin and cyclone
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Washing the filter
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Washing the filter - step by step
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How to find the serial number
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How to attach the accessories
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How to use the Mini turbine head
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How to use the telescopic wand
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Check the floor tool
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Check Mini turbine head
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Performance checks
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Test the suction
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Check for blockages
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Issue not resolved, please speak to our Customer Support Team
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User guide
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Issue resolved
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How to find the serial number
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How to attach the accessories
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How to use the Mini turbine head
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How to use the extension tube
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Cleaning the bin and cyclone
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We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.