You can update your contact preferences at any time in the Keep in touch section of Your Dyson.If you have a Your Dyson account, you can log in below to manage your contact options.
Sealed HEPA filter made from borosilicate microfibres, pleated hundreds of times, to capture 99.95% of ultrafine particles³ with activated carbon filter to remove gases and odours.
Replacement filter shroud for your Dyson air purifier
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
How to get your Dyson machine working to its full potential.
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Maintaining your purifier
To ensure optimum air purification performance, we recommend replacing your HEPA+Carbon filter every 12 months. Your Catalytic filter never needs replacing.
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Activate Auto mode
Select Auto mode and your on-board sensors will intelligently adjust settings according to your air quality.
¹ Requires a compatible voice service. Voice control excludes lighting. Siri shortcuts not compatible with Dyson robot vacuums.
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The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.