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Frequently asked questions

What is Black Friday?

Black Friday, originally from the United States, can literally be translated as "black Friday." Traditionally, it is the Friday after Thanksgiving. 

Therefore, It is usually a bridge day mainly used for Christmas shopping. Online retailers as well as local shops accompany this day with discount promotions.

When is Black Friday 2024?

This year, Black Friday falls on Friday, November 29, 2024. 
Since this day always takes place one day after Thanksgiving in the USA, it is always the fourth Friday in November.

How does the Dyson Best Price Guarantee work?

Our prices are checked and matched daily, so you can be confident you’re getting the best price by purchasing direct from Dyson. 

If, within 7 days of purchase, you find the same model advertised at a lower price by Argos, Currys or John Lewis in the UK, we’ll refund the difference.

Just contact our Customer Service team on 0800 298 0298.

- Product must be the exact same model as appears in a Dyson Demo store or on Dyson.co.uk and be in stock with a qualifying retailer.

- Proof of advertised price by a qualifying UK retailer is required.

- Qualifying retailers are: John Lewis, Currys and Argos.

- Promise does not apply if your purchase is part of a bundle or collection that can also be purchased individually at full price.

- Refunds will be processed by our Customer Service team within 5 working days.

Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product.

In addition and especially for Black Friday, from 20th November if the price of a product you purchase from Dyson.co.uk drops further before 3rd December, we’ll refund the difference back to you. So you’re always guaranteed Dyson’s best price.

How does the warranty and returns process work?

If your machine under warranty or you wish to return it, contact our customer support, or complete the returns form online. Our team will be in touch to arrange collection.

Can I finance my purchase when buying directly from Dyson?

Yes, you can choose a payment plan that works for you via our payment partner Klarna.

What are the shipping options and costs?

We offer both Click and collect and standard next-day delivery options whenever possible, our deliveries are always free. Visit our Deliver information page for more details.