Let's get your machine working.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Docking Station

Part no. 968065-01

Docking Station

Part no. 968065-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Docking Station

Part no. 968065-01

A home where your Dyson robot can recharge between cleans

£65.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Bin

Part no. 966607-01

Bin

Part no. 966607-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Bin

Part no. 966607-01

Replacement bin for your Dyson robot.

Out of stock.

£7.50

Keep me updated See more

Cyclone

Part no. 966609-01

Cyclone

Part no. 966609-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cyclone

Part no. 966609-01

Replacement cyclone for your Dyson robot.

£32.00

Docking Station

Part no. 968065-01

Docking Station

Part no. 968065-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Docking Station

Part no. 968065-01

A home where your Dyson robot can recharge between cleans

£65.00

Post filter cover

Part no. 966956-01

Post filter cover

Part no. 966956-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Post filter cover

Part no. 966956-01

Replacement post-motor filter cover for your Dyson robot.

£19.00

Power Supply

Part no. 966613-01

Power Supply

Part no. 966613-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Power Supply

Part no. 966613-01

Replacement power supply for your Dyson robot.

£55.00

Post filter

Part no. 966611-01

Post filter

Part no. 966611-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Post filter

Part no. 966611-01

Replacement post filter for your Dyson robot.

£37.50

Pre-filter

Part no. 966614-01

Pre-filter

Part no. 966614-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Pre-filter

Part no. 966614-01

Replacement pre-motor filter for your Dyson robot.

Out of stock.

£32.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Further help

Dyson 360 Eye Robot vacuum

Let's get your machine working.

Let's get your machine working.

Washing the filters

Issue resolved

More help required

How to use the cleaning modes

Start from the dock

Issue not resolved, speak to our Customer Support Team

Start off the dock (no auto charge)

Know your robot

The base

Dock and charger

Filters

Charging and run time

Quick start guide

Serial number and password location

User guide

How to charge the machine

Taking the machine to a different country

What's in the box?

How to use the power button

Helpful hints

Preparing the room

Issue resolved

Where to place the dock

How does the robot navigate?

Troubleshooting

Dyson Link app and connectivity

Post connection troubleshooting

Losing connection frequently

Issue not resolved

Resolved

Connection failed

Android device

Problem setting up the app

Issue not resolved, please speak to our Customer Support Team

Sign into your Dyson account

Prepare your machine for set up

WiFi light illuminated

Are you now connected to your home network?

Select your Dyson machine

Android devices

Activate WiFi

Machine not found

Entering machine WiFi password

Enter home WiFI password

Confirming connection

Slow response

Error code

Which error message

Connection failed

Prepare your machine for set up

Selecting your machine

Password

Submitting the password

Machine not connected

Machine not connected

Retry password

Software download

Connection journey

Connected and ready to use

Just using

Not connected

New owner

Select room

Select in house location

Purchase date

Auto update

Solid blue WiFi

Slow response error

Just before half way

Half way or full

Second retry unsuccessful

Check home screen

Machine showing on home screen

Issue resolved

For Apple devices

Enter home WiFi password

Activating the WiFi

Connecting to your machine's WiFi network