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We're glad the problem's been solved.

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We're glad the problem's been solved.

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Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

USB-C

Part no. 972072-01

USB-C

Part no. 972072-01

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USB-C

Part no. 972072-01

1.5m-long dual tone braided USB-C cable to charge your Dyson Zone™ headphones with air purification.

Out of stock.

£25.00

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Explorer case

Part no. 972069-01

Explorer case

Part no. 972069-01

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Explorer case

Part no. 972069-01

Carry case to protect and store your Dyson Zone™ headphones with air purification when travelling. Mould injected, and cushioned with soft fabric. With a shoulder strap so it’s easy to carry.

Out of stock.

£85.00

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In-flight adaptor kit

Part no. 972799-01

In-flight adaptor kit

Part no. 972799-01

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In-flight adaptor kit

Part no. 972799-01

2-pin flight adaptor to connect your Dyson Zone™ headphones with air purification to most airline entertainment systems. With charging port to allow simultaneous charging.

Out of stock.

£40.00

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'Quarter turn' hard case

Part no. 972070-01

'Quarter turn' hard case

Part no. 972070-01

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'Quarter turn' hard case

Part no. 972070-01

Hard case, secured with a rotating catch mechanism. Protects and stores your Dyson Zone™ headphones with air purification when on the go.

Out of stock.

£75.00

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Visor sleeve

Part no. 972800-01

Visor sleeve

Part no. 972800-01

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Visor sleeve

Part no. 972800-01

Soft microfibre sleeve. Neatly stores and protects your visor from dirt and scratches.

Out of stock.

£20.00

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Visor cleaning brush

Part no. 972175-01

Visor cleaning brush

Part no. 972175-01

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

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Visor cleaning brush

Part no. 972175-01

Nylon bristled visor cleaning brush, to remove dust and dirt.

Out of stock.

£20.00

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Ear Pads

Part no. 972626-02

Ear Pads

Part no. 972626-02

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Ear Pads

Part no. 972626-02

Out of stock.

£35.00

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Filter Cover

Part no. 971641-02

Filter Cover

Part no. 971641-02

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Filter Cover

Part no. 971641-02

Out of stock.

£20.00

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Electrostatic carbon filters*

Part no. 972067-01

Electrostatic carbon filters*

Part no. 972067-01

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

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Electrostatic carbon filters*

Part no. 972067-01

Dyson Zone™ headphones with air purification electrostatic and carbon filters. Your MyDyson^TM App will let you know when they need replacing.

Out of stock.

£15.00

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Attachable travel visor

Part no. 971642-01

Attachable travel visor

Part no. 971642-01

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

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Attachable travel visor

Part no. 971642-01

Magnetically attach on your daily commute or when travelling to channel purified air directly to your nose and mouth.

Out of stock.

£35.00

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Visor Inner

Part no. 972563-01

Visor Inner

Part no. 972563-01

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

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Visor Inner

Part no. 972563-01

Out of stock.

£20.00

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Visor Extension Left

Part no. 972562-01

Visor Extension Left

Part no. 972562-01

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

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Visor Extension Left

Part no. 972562-01

Out of stock.

£15.00

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Visor Outer

Part no. 972493-01

Visor Outer

Part no. 972493-01

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Do you need help locating your serial number?

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

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Visor Outer

Part no. 972493-01

Out of stock.

£40.00

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Visor Extension Right

Part no. 972564-01

Visor Extension Right

Part no. 972564-01

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

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Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

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Visor Extension Right

Part no. 972564-01

Out of stock.

£15.00

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We need a little more information to help us solve your issue.

Further help

Dyson Zone™ noise cancelling headphones (Ultra Blue/Prussian Blue)

Let's get your machine working.

Let's get your machine working.

WP01

MyDyson™ app and connectivity

Using your headphones with Apple Watch

Query resolved

New query

Changing your ear cushions

Changing your filters

Changing your filters - step by step

How to locate the serial number

Washing your community face covering

Washing your community face covering - step by step

Issue resolved

Washing your visor

Washing your visor - step by step

Troubleshooting your headphones

Airflow issue

Auto activity mode not working

Issue not resolved, please speak to our Customer Support Team

Intermittent airflow

No/weak airflow

Check if there sufficient battery charge

Check the activity settings on headphones

Check the settings of the headphones

How to insert the filters

Uneven airflow

Check the filter life

Audio issue

Active noise cancelling (ANC) not working

Reset the headphones

Audio too quiet

Check the app being used

Reset the headphones

Intermittent audio

Reset the headphones

The motor is too loud

No audio

Check Bluetooth range and device settings

Reset the headphones

Connect to device

Check Bluetooth range and device settings

Poor audio quality

MyDyson™ app and connectivity

Troubleshooting

Already connected

The app is displaying an alert

Air quality sensor fault

Airflow fault

Another device connected

Query resolved

Issue not resolved, please speak to our Customer Support Team

Attach visor

Could not connect

Earcup fault

Filters missing

LED Failure

Visor fault

Fault detected

Some of my app features are not available

Issue resolved

Issue not resolved, please speak to our Customer Support Team

My headphones won't automatically update

I can't control my headphones using the app

My headphone's connection is intermittent

My air live quality and sound data are not showing

Not connected

I didn't receive a login code email

I'm unable to find or install the MyDyson™ app

I'm having trouble logging into the MyDyson™ app

I'm having trouble connecting to my headphones

The audio pairing is failing

Android

I'm having trouble with this step

Issue not resolved, please speak to our Customer Support Team

Complete the set up

Apple

I'm having trouble with this step

I'm having trouble pairing with the headphones

Initialising the sensors