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Popular queries

No power

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Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Remote Control

Part no. 967826-02

Remote Control

Part no. 967826-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

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Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote Control

Part no. 967826-02

Replacement remote control for your Dyson Purifier.

£27.50

Remote Control

Part no. 967826-02

Remote Control

Part no. 967826-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote Control

Part no. 967826-02

Replacement remote control for your Dyson Purifier.

£27.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Remote Control

Part no. 967826-02

Remote Control

Part no. 967826-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Remote Control

Part no. 967826-02

Replacement remote control for your Dyson Purifier.

£27.50

We need a little more information to help us solve your issue.

Further help

Dyson Pure Hot + Cool Link™ purifier heater

Let's get your machine working.

Let's get your machine working.

Popular queries

Airspeed not as powerful

No power

Remote Control

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thanks! We've received your details

Sorry - there's been a technical issue

Remote Control

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thanks! We've received your details

Sorry - there's been a technical issue

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

We need a little more information to help us solve your issue.

Remote Control

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thanks! We've received your details

Sorry - there's been a technical issue

Further help

Products

Dyson support

Account

For business

About Dyson

Let's get your machine working.

Let's get your machine working.

Cleaning the machine

New question

Troubleshooting

Unusual noise

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Issue resolved

Surface checked

Issue not resolved, please speak to our Customer Support Team

Clicking

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Issue resolved

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Whining or whistling noise

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Issue resolved

MyDyson™ app and connectivity

Troubleshooting

Already connected

My machine's connection is intermittent

Issue resolved

Issue not resolved, please speak to our Customer Support Team.

Some of my app features are not available

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My machine won't automatically update

I can't control my machine using the app

I can control my machine using the remote

Issue resolved

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Not connected

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Flashing green light

Connecting your machine

Add machine

I'm having trouble with this step

Preparing to connect

Pair the machine

Android devices

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Enter your machine’s password

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Start connection

Complete the set up

Query resolved

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I'm having trouble with this step

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Apple

I'm having trouble with this step

I'm having trouble with this step

I'm unable to find or install the MyDyson™ app

I'm having trouble logging into the MyDyson™ app

Flashing/Solid white light

I'm having trouble with this step

Machine not connected

I'm having trouble pairing with the machine

The app isn't finding my machine

Issue not resolved, please speak to our Customer Support Team.

I'm not sure

The app isn't finding my machine

I didn't receive a login code email

I'm unable to find or install the MyDyson™ app

I'm having trouble logging into the MyDyson™ app

Switching your machine's Wi-Fi connection

Using the MyDyson™ app

How do I view my air quality info?

How do I control my machine with the app?

How do I schedule my machine?

Machine settings

Changing the temperature unit

Enabling/Disabling Continuous Monitoring

Checking the machine's filter life

Changing the machine location settings

Editing the machine's room name

How do I switch between my machines?

How do I switch my machine to a different Wi-Fi router or access point?

Performance