Let's get your machine working.
Dyson Cool Desk Fan 12 inch (Iron/Blue)Let's get your machine working.
Dyson Cool Desk Fan 12 inch (Iron/Blue)-
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Cleaning the machine
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AM06
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Troubleshooting
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power but the LED is on
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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LED won't disappear
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Machine will not turn on
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Machine will not turn on
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Machine will not turn on
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Performance
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Airflow not as powerful
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Airflow not as powerful
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Airspeed won't change
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Airspeed won't change
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Airspeed won't change
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Replacement part required
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Remote control doesn't work
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Main body
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There's a problem with the oscillation
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My machine is not oscillating
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Remote control
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Remote control
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Test the machine
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Visible issue
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Remote control doesn't work
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Issue not resolved, please speak to our Customer Support Team
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How to fit the loop amplifier
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Issue not resolved, please speak to our Customer Support Team
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There's a problem with the tilt mechanism
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How to assemble your Dyson machine
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Issue resolved
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How to use the controls on the machine
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How to use the remote control
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How to find the serial number
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Getting started
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How to use your Dyson machine
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Important safety instructions
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Replacing the remote control battery
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We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
Remote control
Part no. 965824-02
Remote control
Part no. 965824-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.