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Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Pneumatic musclehead floor tool

Part no. 968626-02

Pneumatic musclehead floor tool

Part no. 968626-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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First name*

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Example: AB1-UK-ABC1234A

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Requested part no.*

Additional notes

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Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Pneumatic musclehead floor tool

Part no. 968626-02

Replacement pneumatic musclehead floor tool for your Dyson vacuum cleaner.

Out of stock.

£60.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

Ball shell

Part no. 967424-01

Ball shell

Part no. 967424-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Ball shell

Part no. 967424-01

Replacement ball shell for your Dyson vacuum cleaner.

£22.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Combination tool

Part no. 967368-01

Combination tool

Part no. 967368-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Combination tool

Part no. 967368-01

Replacement combination tool for your Dyson vacuum cleaner.

£25.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Pneumatic musclehead floor tool

Part no. 968626-02

Pneumatic musclehead floor tool

Part no. 968626-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Pneumatic musclehead floor tool

Part no. 968626-02

Replacement pneumatic musclehead floor tool for your Dyson vacuum cleaner.

Out of stock.

£60.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Big Ball Multi Floor 2 vacuum

Let's get your machine working.

Let's get your machine working.

Washing the filter

Washing the filter - step by step

More help required

Troubleshooting

Unusual noise

Grating or grinding noise

Grating or grinding noise

Check the floor tool

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Grating or grinding noise

Check floor tool

Issue not resolved, please speak to our Customer Support Team

Whistling noise

Check the bin and cyclone

Issue not resolved, please speak to our Customer Support Team

Check bin and cyclone

Check for blockages

Issue not resolved, please speak to our Customer Support Team

Pick up issue

Strong suction to the extension tube

Using the Pneumatic floor tool

Checking the floor tool

Replacement part required

Check the hose, the handle and the Wand

Check the duct, bin and cyclone

Wash the filter

Issue not resolved, please speak to our Customer Support Team

Washing the filter - step by step

Issue not resolved, please speak to our Customer Support Team

Turbine head checks

Check the Brush bar

Performance checks

Check the hose, the handle and the Wand

Check the hose, the handle and the Wand

Check hose, handle and Wand

Power or electrical issue

No power

No power for less than two hours

Wash the filter

No power for more than two hours

Issue not resolved, please speak to our Customer Support Team

Switch fault

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Unusual smell

Clean the bin and cyclone

Wash the filter

Wash the filter - step by step

Issue not resolved, please speak to our Customer Support Team

Visible issue

Cable won't rewind

Issue not resolved, please speak to our Customer Support Team

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Turbine head checks

Machine is hard to push

Check the Cleaner head

Check the Cleaner head

Check soleplate

Replacement part required

Adjust slider

Issue not resolved, please speak to our Customer Support Team

Turbine head checks

Issue not resolved, please speak to our Customer Support Team

Spitting out dust

Assembling your machine