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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Turbine head

Part no. 963544-04

Turbine head

Part no. 963544-04

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Turbine head

Part no. 963544-04

Replacement turbine head for your Dyson vacuum cleaner.

£60.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Bin

Part no. 967363-01

Bin

Part no. 967363-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

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First name*

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Example: AB1-UK-ABC1234A

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DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Bin

Part no. 967363-01

Replacement bin for your Dyson vacuum cleaner.

£37.50

Brush bar

Part no. 963549-01

Brush bar

Part no. 963549-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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First name*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

£29.00

Cyclone

Part no. 967418-01

Cyclone

Part no. 967418-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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First name*

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Address line 1*

Address line 2

Postcode*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cyclone

Part no. 967418-01

Replacement cyclone for your Dyson vacuum cleaner.

Out of stock.

£60.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Stair tool

Part no. 967369-01

Stair tool

Part no. 967369-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

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Postcode*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

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Return to support home

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Stair tool

Part no. 967369-01

Replacement stair tool for your Dyson vacuum cleaner.

£25.00

Turbine head

Part no. 963544-04

Turbine head

Part no. 963544-04

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Turbine head

Part no. 963544-04

Replacement turbine head for your Dyson vacuum cleaner.

£60.00

Extension tube

Part no. 967365-01

Extension tube

Part no. 967365-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Extension tube

Part no. 967365-01

Replacement extension tube for your Dyson vacuum cleaner.

£24.50

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Combination tool

Part no. 967368-01

Combination tool

Part no. 967368-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Combination tool

Part no. 967368-01

Replacement combination tool for your Dyson vacuum cleaner.

£25.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Turbine head

Part no. 963544-04

Turbine head

Part no. 963544-04

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Turbine head

Part no. 963544-04

Replacement turbine head for your Dyson vacuum cleaner.

£60.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Cinetic Big Ball Animal + vacuum

Let's get your machine working.

Let's get your machine working.

Emptying the bin

Closing the bin

More help required

Not working

Unusual noise

Issue not resolved, please speak to our Customer Support Team

Rattle noise

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Whistling - check hose

Checking the bin and cyclone

Pick up issue

Strong suction to the extension tube

Using dual mode

Check floor tool

Replacement part required

Check hose, handle and Wand

Check duct, bin and cyclone

Issue not resolved, please speak to our Customer Support Team

Turbine head checks

Replacement part required

Musclehead check

Check floor tool

Replacement part required

Using the Pneumatic floor tool

Checking the floor tool

Check hose, handle and Wand

Power or electrical issue

Issue not resolved, please speak to our Customer Support Team

No power

More than two hours

Issue not resolved, please speak to our Customer Support Team

Less than two hours

Checking for blockages

Switch fault

Issue not resolved, please speak to our Customer Support Team

Book a repair / transfer to a VSE

Unusual smell

Issue not resolved, please speak to our Customer Support Team

Musty or damp smell

Cleaning the cyclone

Visible issue

Cable won't rewind

Issue not resolved, please speak to our Customer Support Team

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Machine is hard to push

Check floor tool

Using dual mode

Adjust slider

Issue not resolved, please speak to our Customer Support Team

Turbine head checks

Musclehead check

Issue not resolved, please speak to our Customer Support Team

Spitting out dust

Check the floor tool

Check hose, Wand and tube

Check bin and cyclone

Replacement part required

Unable to slide bin up

Issue not resolved, please speak to our Customer Support Team

Dual mode won't adjust

Replacement part required

User guide

Issue resolved

Assembling your machine