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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

Dual mode floor tool

Part no. 966247-03

Dual mode floor tool

Part no. 966247-03

Your machine may be eligible for free replacement parts

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Dual mode floor tool

Part no. 966247-03

Replacement dual mode floor tool for your Dyson vacuum cleaner.

Out of stock.

£27.50

Keep me updated See more

Musclehead floor tool

Part no. 965577-01

Musclehead floor tool

Part no. 965577-01

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Is your machine under warranty?

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Example: AB1-UK-ABC1234A

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DD / MM / YYYY

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Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Musclehead floor tool

Part no. 965577-01

Replacement musclehead floor tool for your Dyson vacuum cleaner.

£55.00

Turbine head

Part no. 963544-01

Turbine head

Part no. 963544-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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Example: AB1-UK-ABC1234A

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Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

£60.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Turbine head

Part no. 963544-01

Turbine head

Part no. 963544-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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First name*

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Example: AB1-UK-ABC1234A

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Purchase date*

DD / MM / YYYY

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Requested part no.*

Additional notes

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Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

£60.00

Brush bar

Part no. 963549-01

Brush bar

Part no. 963549-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

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Address line 1*

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Postcode*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

£29.00

Combination tool

Part no. 918068-02

Combination tool

Part no. 918068-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

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Address line 1*

Address line 2

Postcode*

Town/City*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Combination tool

Part no. 918068-02

Replacement combination tool for your Dyson vacuum cleaner.

Out of stock.

£25.00

Keep me updated See more

Cyclone

Part no. 948638-07

Cyclone

Part no. 948638-07

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

Address line 2

Postcode*

Town/City*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cyclone

Part no. 948638-07

Replacement cyclone for your Dyson vacuum cleaner.

Out of stock.

£70.00

Keep me updated See more

Dual mode floor tool

Part no. 966247-03

Dual mode floor tool

Part no. 966247-03

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

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Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Dual mode floor tool

Part no. 966247-03

Replacement dual mode floor tool for your Dyson vacuum cleaner.

Out of stock.

£27.50

Keep me updated See more

End Cap

Part no. 964597-01

End Cap

Part no. 964597-01

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Is your machine under warranty?

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First name*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

End Cap

Part no. 964597-01

Replacement end cap for your Dyson vacuum cleaner.

£2.50

Extension tube

Part no. 917260-09

Extension tube

Part no. 917260-09

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

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Address line 1*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Extension tube

Part no. 917260-09

Replacement extension hose for your Dyson vacuum cleaner.

Out of stock.

£27.50

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Musclehead floor tool

Part no. 965577-01

Musclehead floor tool

Part no. 965577-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

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Address line 1*

Address line 2

Postcode*

Town/City*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Musclehead floor tool

Part no. 965577-01

Replacement musclehead floor tool for your Dyson vacuum cleaner.

£55.00

Stair tool

Part no. 914417-01

Stair tool

Part no. 914417-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

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Address line 1*

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Postcode*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

£25.00

Turbine head

Part no. 963544-01

Turbine head

Part no. 963544-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

Address line 2

Postcode*

Town/City*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Turbine head

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

£60.00

Cyclone

Part no. 948638-07

Cyclone

Part no. 948638-07

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

Address line 2

Postcode*

Town/City*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cyclone

Part no. 948638-07

Replacement cyclone for your Dyson vacuum cleaner.

Out of stock.

£70.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Bin

Part no. 948652-01

Bin

Part no. 948652-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

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Email address*

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Address line 1*

Address line 2

Postcode*

Town/City*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Bin

Part no. 948652-01

Replacement bin for your Dyson vacuum cleaner.

£49.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Cinetic Animal Exclusive vacuum (Iron/Bright Silver/Sprayed Satin Nickel and Blue)

Let's get your machine working.

Let's get your machine working.

Cleaning the bin and cyclone

More help required

Troubleshooting

Pick up issue

Strong suction

Dual mode floor tool

Issue resolved

Check duct, bin and cyclone

Check for blockages - video

Check blockages - step by step

Check duct, bin and cyclone

Issue not resolved, speak to our Customer Support Team

Replacement part required

Musclehead check

Check floor tool for blockage

Replacement part required

Turbine head check

Check floor tool for blockage

Replacement part required

Check for blockages - video

Power or electrical issue

Issue not resolved, speak to our Customer Support Team

No power

Less than two hours

Check for blockages - video

More than two hours

Issue not resolved, please speak to our Customer Support Team

Unusual noise

Issue not resolved, speak to our Customer Support Team

Rattle noise

Check the hose and seals

Unusual smell

Issue not resolved, speak to our Customer Support Team

Check for blockages - video

Visible issue

Brush bar not spinning

Check for blockages - video

Clean the bin and cyclone

Replacement part required

Check blockages - step by step

Cable won't rewind

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Machine spitting out dust

Assembling your Dyson machine

Assembling your Dyson machine

Issue resolved

Storing your Dyson machine

Using the cable

Serial number location

User guide

How to attach the accessories

Using suction release trigger

Using the extension tube

How to use the floor tool

Dual mode floor tool

Musclehead floor tool

Turbine head

Debris stuck around the shroud

Emptying the bin

We need a little more information to help us solve your issue.

Dual mode floor tool

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thanks! We've received your details