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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

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We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Bin

Part no. 923411-01

Bin

Part no. 923411-01

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Bin

Part no. 923411-01

Replacement bin for your Dyson vacuum cleaner.

Out of stock.

£37.50

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Combination tool

Part no. 918068-02

Combination tool

Part no. 918068-02

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Combination tool

Part no. 918068-02

Replacement combination tool for your Dyson vacuum cleaner.

Out of stock.

£25.00

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Cyclone

Part no. 966246-11

Cyclone

Part no. 966246-11

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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First name*

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Example: AB1-UK-ABC1234A

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Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cyclone

Part no. 966246-11

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

Cyclone

Part no. 966246-11

Cyclone

Part no. 966246-11

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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First name*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cyclone

Part no. 966246-11

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

Dual mode floor tool

Part no. 966247-01

Dual mode floor tool

Part no. 966247-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

Out of stock.

£49.00

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Musclehead floor tool

Part no. 965577-01

Musclehead floor tool

Part no. 965577-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

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Address line 1*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

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Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Musclehead floor tool

Part no. 965577-01

Replacement musclehead floor tool for your Dyson vacuum cleaner.

£55.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

HEPA post filter

Part no. 922444-02

HEPA post filter

Part no. 922444-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

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Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

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Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

HEPA post filter

Part no. 922444-02

Replacement HEPA post filter for your Dyson vacuum cleaner.

£42.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Stair tool

Part no. 914417-01

Stair tool

Part no. 914417-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

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Address line 1*

Address line 2

Postcode*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

£25.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Extension tube

Part no. 917260-09

Extension tube

Part no. 917260-09

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

Address line 2

Postcode*

Town/City*

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Extension tube

Part no. 917260-09

Replacement extension hose for your Dyson vacuum cleaner.

Out of stock.

£27.50

Keep me updated See more

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Dual mode floor tool

Part no. 966247-01

Dual mode floor tool

Part no. 966247-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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Address line 1*

Address line 2

Postcode*

Town/City*

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Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

Out of stock.

£49.00

Keep me updated See more

Dual mode floor tool

Part no. 966247-01

Dual mode floor tool

Part no. 966247-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Dual mode floor tool

Part no. 966247-01

Replacement dual mode floor tool for your Dyson vacuum cleaner.

Out of stock.

£49.00

Keep me updated See more

Musclehead floor tool

Part no. 965577-01

Musclehead floor tool

Part no. 965577-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Musclehead floor tool

Part no. 965577-01

Replacement musclehead floor tool for your Dyson vacuum cleaner.

£55.00

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

Cyclone

Part no. 966246-11

Cyclone

Part no. 966246-11

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Cyclone

Part no. 966246-11

Replacement cyclone for your Dyson vacuum cleaner.

£42.00

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

DC28c Allergy Parquet™

Let's get your machine working.

Let's get your machine working.

How to check for blockages

Check blockages

More help required

Troubleshooting

Unusual noise

Issue not resolved, please speak to our Customer Support Team

Check for blockages

Issue resolved

Check blockages

Check blockages

Check the Turbine head

Wash the filter

Issue not resolved, please speak to our Customer Support Team

Wash the filter

Check the Dual mode floor tool

Musclehead floor tool

Check the hose and seals

Issue not resolved, please speak to our Customer Support Team

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Pick up issue

Suction weaker than usual

Check for blockages

Strong suction

Check the Dual mode floor tool

Check floor tool blockage

Replacement part required

Has this resolved the problem?

Check blockages

Wash the filter

Replacement part required

Wash the filter

Musclehead floor tool

Check floor tool blockage

Replacement part required

Check blockages

Check the Turbine head

Check for blockages

Replacement part required

Check for blockages

Check blockages

Wash the filter

Replacement part required

Wash the filter

Power or electrical issue

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

No power

Less than two hours

Issue not resolved

Checking for blockages

More than two hours

Unusual smell

Issue not resolved, please speak to our Customer Support Team

Damp smell

Clean the bin and cyclone

Wash the filter

Unpleasant smell

Visible issue

Issue not resolved, please speak to our Customer Support Team

Check the floor tool

Dual mode floor tool not adjusting

Wash the filter