Let's get your machine working.
Dyson V8 AnimalLet's get your machine working.
Dyson V8 Animal-
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How to clean your tools
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Issue resolved
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Troubleshooting
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Troubleshooting
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Power or electrical issue
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Machine not charging
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Issue resolved
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Replacement part required
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Machine cutting out
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Replacement part required
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Machine is pulsating
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Accessory blocked
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Check the bin
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Direct drive cleaner head
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Check the bin
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Checking for blockages - Wand
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Filter
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Replacement part required
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Washing the filters - step by step
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Mini motorised head
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Check the bin
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Checking for blockages - Wand
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Filter
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Soft roller cleaner head
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Check the bin
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Checking for blockages - Wand
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Filter
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Pulsating without tools
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Machine is pulsating
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Filter
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Washing the filter - step by step
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Filter has been washed, machine is still pulsating
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Replacement part required
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Machine is pulsating
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Issue not resolved, please speak to our Customer Support Team
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Machine will not turn on
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Replacement part required
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Replacement part required
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Battery
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Replacement part required
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Replacement part required
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Replacement part required
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No light
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Machine run time
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Replacement part required
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Unusual noise
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Grating or rattle
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Grating or rattle
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Check the floor tool
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Direct drive cleaner head
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Replacement part required
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Mini motorised head
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Replacement part required
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Pick up issues
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Machine is pulsating
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Filter
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Replacement part required
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Washing the filters - step by step
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Pick up issues
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How to locate the serial number
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Replacement parts
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Cyclone and bin
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Bin
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Purchase part
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Part replacement instructions
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Cyclone
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Purchase part
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Part replacement instructions
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Crevice tool
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Purchase part
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Part replacement instructions
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Mini motorhead
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Purchase part
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Part replacement instructions
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Wand
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Purchase part
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Part replacement instructions
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Combination tool
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Purchase part
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Part replacement instructions
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Mini motorhead brush bar
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Purchase part
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Part replacement instructions
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Mini motorhead end cap
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Purchase part
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Part replacement instructions
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Filter
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Purchase part
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Part replacement instructions
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Main body
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Battery
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the battery
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Post-filter
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Purchase part
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Part replacement instructions
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Docking station
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Part replacement instructions
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Read the step-by-step guide on replacing the docking station
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Purchase part
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Main body
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the main body
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Direct drive cleaner head
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Rear seal
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Purchase part
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Part replacement instructions
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Brush bar
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Purchase part
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Part replacement instructions
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Direct drive cleaner head
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Purchase part
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Part replacement instructions
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Quick release accessories
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Tools and accessories
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Purchase part
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Part replacement instructions
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Unusual smell
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Damp or musty smell still present
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Issue resolved
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Filter
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Washing the filter - step by step
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Filter has been washed, machine is still pulsating
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Visible issue
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Brush bar not spinning/spinning intermittently
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The Brush bar does not spin on any head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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Replacement part required
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The bin inlet flap is jamming
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Replacement part required
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A part is difficult to remove
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A part is difficult to remove
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The cyclone and bin
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A part is difficult to remove
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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How to install the dock assembly
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How to install the dock - step by step
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How to get started
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How to get started - step by step
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How long will my machine run for?
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How to assemble your Dyson machine
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How to locate the serial number
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User guide
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Charging the battery
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Emptying the bin
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Emptying the bin - step by step
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Washing the filter
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Cleaning the bin and cyclone
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Cleaning the floor tool
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Soft roller cleaner head
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Clear the floor tool - step by step
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Washing the brush bar - step by step
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Mini motorised head
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Direct drive cleaner head
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£45.00
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£45.00
You might need a replacement part.
It looks like the Direct drive cleaner head is not working. You can solve this by ordering a new one below.
Direct drive cleaner head
Part no. 967483-01
Replacement motorhead for your Dyson vacuum cleaner.
£80.00
Direct drive cleaner head
Part no. 967483-01
Replacement motorhead for your Dyson vacuum cleaner.
£80.00
£80.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
£25.00
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
£25.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£45.00
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£45.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
Part no. 966079-01
£2.00
Part no. 966079-01
£2.00
£2.00
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£45.00
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£45.00
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£45.00
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£45.00
You might need a replacement part.
It looks like the Main body is not working. You can solve this by ordering a new one below.
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
£79.00
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
£79.00
£79.00
How to install this part
You might need a replacement part.
Part no. 966079-01
£2.00
Part no. 966079-01
£2.00
£2.00
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
£39.00
How to install this part
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Direct drive cleaner head is not working. You can solve this by ordering a new one below.
Direct drive cleaner head
Part no. 967483-01
Replacement motorhead for your Dyson vacuum cleaner.
£80.00
Direct drive cleaner head
Part no. 967483-01
Replacement motorhead for your Dyson vacuum cleaner.
£80.00
£80.00
You might need a replacement part.
It looks like the Mini motorhead is not working. You can solve this by ordering a new one below.
Mini motorhead
Part no. 967479-01
Motorised brush bar in a smaller head to remove dust and stubborn dirt from furniture, stairs, and vehicle interiors.
£50.00
Mini motorhead
Part no. 967479-01
Motorised brush bar in a smaller head to remove dust and stubborn dirt from furniture, stairs, and vehicle interiors.
£50.00
£50.00
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
£15.00
Pre-filter
Part no. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
£15.00
£15.00
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
£39.00
How to install this part
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 967698-12
Replacement cyclone for your Dyson vacuum cleaner.
£56.00
Cyclone
Part no. 967698-12
Replacement cyclone for your Dyson vacuum cleaner.
£56.00
£56.00
You might need a replacement part.
It looks like the Crevice tool is not working. You can solve this by ordering a new one below.
Crevice tool
Part no. 967612-01
Replacement crevice tool for your Dyson cordless vacuum cleaner.
£30.00
Crevice tool
Part no. 967612-01
Replacement crevice tool for your Dyson cordless vacuum cleaner.
£30.00
£30.00
You might need a replacement part.
It looks like the Mini motorhead is not working. You can solve this by ordering a new one below.
Mini motorhead
Part no. 967479-01
Motorised brush bar in a smaller head to remove dust and stubborn dirt from furniture, stairs, and vehicle interiors.
£50.00
Mini motorhead
Part no. 967479-01
Motorised brush bar in a smaller head to remove dust and stubborn dirt from furniture, stairs, and vehicle interiors.
£50.00
£50.00
You might need a replacement part.
It looks like the Wand - Red is not working. You can solve this by ordering a new one below.
Wand - Red
Part no. 967477-03
Wand for your Dyson cordless vacuum cleaner.
£39.00
Wand - Red
Part no. 967477-03
Wand for your Dyson cordless vacuum cleaner.
£39.00
£39.00
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
£25.00
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
£25.00
£25.00
You might need a replacement part.
It looks like the Mini Motorhead brush bar is not working. You can solve this by ordering a new one below.
Mini Motorhead brush bar
Part no. 967480-01
Replacement brush bar for your mini Motorhead.
£16.67
Mini Motorhead brush bar
Part no. 967480-01
Replacement brush bar for your mini Motorhead.
£16.67
£16.67
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
£15.00
Pre-filter
Part no. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
£15.00
£15.00
You might need a replacement part.
Part no. 966079-01
£2.00
Part no. 966079-01
£2.00
£2.00
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£45.00
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£45.00
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
£25.00
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
£25.00
You might need a replacement part.
It looks like the Docking station is not working. You can solve this by ordering a new one below.
Docking station
Part no. 967741-01
Replacement dock for your Dyson vacuum cleaner.
£25.00
Docking station
Part no. 967741-01
Replacement dock for your Dyson vacuum cleaner.
£25.00
£25.00
You might need a replacement part.
It looks like the Main body is not working. You can solve this by ordering a new one below.
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
£79.00
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
£79.00
£79.00
How to install this part
You might need a replacement part.
Part no. 967486-01
£16.67
Part no. 967486-01
£16.67
£16.67
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 967485-01
Replacement Brush bar for your Dyson vacuum cleaner.
£39.00
Brush bar
Part no. 967485-01
Replacement Brush bar for your Dyson vacuum cleaner.
£39.00
£39.00
You might need a replacement part.
It looks like the Direct drive cleaner head is not working. You can solve this by ordering a new one below.
Direct drive cleaner head
Part no. 967483-01
Replacement motorhead for your Dyson vacuum cleaner.
£80.00
Direct drive cleaner head
Part no. 967483-01
Replacement motorhead for your Dyson vacuum cleaner.
£80.00
£80.00
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The Dyson guarantee
'How to ' videos and tips
To help you get the most from your machine. Quick and easy.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 7 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Hassle-free repairs and replacement
Free replacement parts or repairs during your guarantee period. And if we can’t repair it, we’ll replace it.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand - Red is not working. You can solve this by ordering a new one below.
Wand - Red
Part no. 967477-03
Wand for your Dyson cordless vacuum cleaner.
£39.00
Wand - Red
Part no. 967477-03
Wand for your Dyson cordless vacuum cleaner.
£39.00
£39.00
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
£39.00
How to install this part
You might need a replacement part.
It looks like the Awkward gap tool is not working. You can solve this by ordering a new one below.
Awkward gap tool
Part no. 972141-01
Long and narrow, with a 22° twist to clean car storage compartments, tight gaps and hard-to-reach places.
£39.00
Awkward gap tool
Part no. 972141-01
Long and narrow, with a 22° twist to clean car storage compartments, tight gaps and hard-to-reach places.
£39.00
£39.00
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
£39.00
£39.00
How to install this part
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£45.00
Charger
Part no. 967813-01
Replacement charger for your Dyson vacuum cleaner.
£45.00
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
£25.00
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
£25.00
£25.00
You might need a replacement part.
It looks like the Crevice tool is not working. You can solve this by ordering a new one below.
Crevice tool
Part no. 967612-01
Replacement crevice tool for your Dyson cordless vacuum cleaner.
£30.00
Crevice tool
Part no. 967612-01
Replacement crevice tool for your Dyson cordless vacuum cleaner.
£30.00
£30.00
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 967698-12
Replacement cyclone for your Dyson vacuum cleaner.
£56.00
Cyclone
Part no. 967698-12
Replacement cyclone for your Dyson vacuum cleaner.
£56.00
£56.00
You might need a replacement part.
It looks like the Docking station is not working. You can solve this by ordering a new one below.
Docking station
Part no. 967741-01
Replacement dock for your Dyson vacuum cleaner.
£25.00
Docking station
Part no. 967741-01
Replacement dock for your Dyson vacuum cleaner.
£25.00
£25.00
You might need a replacement part.
It looks like the Main body is not working. You can solve this by ordering a new one below.
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
£79.00
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
£79.00
£79.00
How to install this part
You might need a replacement part.
It looks like the Mini motorhead is not working. You can solve this by ordering a new one below.
Mini motorhead
Part no. 967479-01
Motorised brush bar in a smaller head to remove dust and stubborn dirt from furniture, stairs, and vehicle interiors.
£50.00
Mini motorhead
Part no. 967479-01
Motorised brush bar in a smaller head to remove dust and stubborn dirt from furniture, stairs, and vehicle interiors.
£50.00
£50.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
£25.00
Post filter
Part no. 967478-01
Replacement post filter for your Dyson vacuum cleaner.
£25.00
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
£15.00
Pre-filter
Part no. 965661-01
Replacement pre-filter for your Dyson vacuum cleaner.
£15.00
£15.00
You might need a replacement part.
It looks like the Scratch-free dusting brush is not working. You can solve this by ordering a new one below.
Scratch-free dusting brush
Part no. 972157-01
Gentle on delicate surfaces. Self-cleaning – a rotating cuff keeps the soft bristles clear of dust.
£30.00
Scratch-free dusting brush
Part no. 972157-01
Gentle on delicate surfaces. Self-cleaning – a rotating cuff keeps the soft bristles clear of dust.
£30.00
£30.00
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need a replacement part.
It looks like the Wand - Red is not working. You can solve this by ordering a new one below.
Wand - Red
Part no. 967477-03
Wand for your Dyson cordless vacuum cleaner.
£39.00
Wand - Red
Part no. 967477-03
Wand for your Dyson cordless vacuum cleaner.
£39.00
£39.00
You might need a replacement part.
It looks like the Main body is not working. You can solve this by ordering a new one below.
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
£79.00
Main body
Part no. 967812-01
This main body is only compatible with machines that feature serial numbers starting with YM8. Before purchasing please check this to understand which main body your machine needs.
£79.00
£79.00