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DC20 Stowaway vacuum (Iron/Titanium/Bronze)Let's get your machine working.
DC20 Stowaway vacuum (Iron/Titanium/Bronze)-
DC20
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Unusual noise
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REPAIR
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Rattle noise
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Which floor tool is attached?
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Check the floor tool
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ADVICE
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Check hose inlet
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Check for blockages
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Check the bin, cyclone and duct seal
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UNRESOLVED
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Remove the filter and test the suction
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Wash the filter
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Check bin, cyclone and duct seal
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Wash the filter
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Check the floor tool
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Check the floor tool
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Check the Turbine head
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Check if Turbine is spinning
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Brush bar not spinning
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Continue checks
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ORDER
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Check the Turbine head
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ORDER
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Check hose inlet
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Squeaking noise
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Turbine head
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ORDER
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REPAIR
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Whistling noise
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Pick up issues
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Power or electrical issue
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REPAIR
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No power
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Less than two hours
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Issue not resolved
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Washing the filter
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Washing the filter - step by step
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ADVICE
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Switch not working
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REPAIR
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REPAIR
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Unusual smell
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REPAIR
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Hot dusty smell
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Unpleasant smell
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Wash the filter
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Washing the filter - step by step
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Visible issue
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Check the Turbine head
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Cable won't rewind
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Machine spitting out dust
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Serial number location
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User guide
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Emptying the bin
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We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need to arrange a visit from a Dyson expert.
It looks like the Turbine Head isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Turbine Head
Part no. 911566-04
Turbine Head
Part no. 911566-04
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Turbine Head
Part no. 911566-04
Replacement turbine head.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
You might need to arrange a visit from a Dyson expert.
It looks like the Turbine Head isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our UK based helpline will be able to arrange an appointment for you.
Turbine Head
Part no. 911566-04
Turbine Head
Part no. 911566-04
Your machine may be eligible for free replacement parts
Is your machine under warranty?
Thanks! We've received your details
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.
Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Turbine Head
Part no. 911566-04
Replacement turbine head.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.
We need a little more information to help us solve your issue.
But our Customer Support Team will be able to solve your problem.
Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.