Dyson Omni-glide + (Gold) | Help and support for your Dyson Omni-glide™ cordless stick vacuum | Dyson

- Battery
- Maintenance
- FAQs

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Getting started

You can quickly get up and running with our step-by-step guide.
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Choosing your preferred wand

We’ve provided two wand lengths to make cleaning easier in any household. Simply choose the one that best suits you.

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Before installing your charging station

If you plan to mount your charging station on a wall, it’s important to choose your preferred wand length prior to installation. Alternatively, if you use both wands regularly you can charge your machine using the charging station placed on a flat surface.

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Using your machine

Eco mode

The optimum balance of power and run time, for everyday hard floor cleaning with your omnidirectional Fluffy™ cleaner head. Simply press the top button for Eco mode.

Max mode

Delivers maximum power for spot cleaning. Ideal when using your vacuum as a handheld. To activate this mode, press the lower button when your vacuum is on. Press it again to return to Eco mode.

Choosing the right tool for the task

For soft surfaces and upholstery

The Mini motorised tool is ideal for cleaning sofas and mattresses.
For a variety of cleans

Two tools in one, the Combination tool provides both soft dusting and access to tight spaces.

For smaller hard surfaces

The Worktop tool conveniently cleans table tops and other surfaces.
For difficult to see areas

The Light pipe crevice tool illuminates the hidden dirt in dark spaces.¹

¹Where available.

Looking after your batteries

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Charging your machine's battery

You charge your battery using the charging station that came in the box. This can be mounted to the wall or placed on a flat surface. If you need help setting it up, our video guide shows you how to do it.
Using extra batteries

If you choose to buy an additional click-in battery¹, we recommend fully charging it soon after purchase, and alternating and charging all click-in batteries regularly to prolong battery health. The ambient temperature range for operation and charging should be 10°C (50°F) to 30°C (86°F).

¹Additional battery and charger, available to buy separately on the Dyson website.

Maintaining your machine

It's important to maintain your machine to keep it working at its best. From washing the filter to emptying the bin, you can find tips and advice below.

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Washing the filter

We recommend washing your filter once a month for your vacuum to perform at its best. Your filter should be washed by hand, not in a dishwasher. Watch how to do it quickly and easily.
Checking for blockages

The most common reason for reduced suction power is debris blocking the airflow. If this occurs, remove the wand, bin and cleaner head and clear any blockages you find.
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Emptying the bin

To maintain suction, it's important to empty the bin before dust or debris reaches the MAX line. Watch how to do it.

Detangling the brush bars

Clearing wrapped hair and fibres relieves unnecessary strain on your machine's motor. This can be done easily by removing the brush bars from the cleaner head.
Washing the brush bars

Removing fine dust maintains the effectiveness of your brush bars. Detach them from the cleaner head, and using cold tap water only, gently rub them until the water runs clear. Make sure they're completely dry before reusing.

Frequently asked questions

Does the vacuum work on carpets?

The Double Fluffy™ cleaner head is engineered for hard floors only. For cleaning carpets or soft floor coverings, you can use the Mini motorised tool.

How often should I clean the filter?

We recommend you clean your filter around once a month, but this may be more frequent if you use your machine heavily. After cleaning your filter, always leave it to dry for at least 24 hours. Ensure it's completely dry before refitting on your machine. We strongly recommend following the cleaning instructions and cleaning by hand. The filter is not suitable for dishwasher use.

How long does the battery take to fully charge?

A full charge takes up to 3.5 hours.

What's the best way to use an additional battery?

We recommend fully charging a spare battery soon after purchase, and alternating batteries regularly to prolong battery health.

Can I leave my vacuum on charge?

Your battery has been designed to be left on charge, so it’s fine to leave it plugged in after charging.

Does this machine connect to the Dyson Link app?

Your machine works independently and doesn't connect to the Dyson Link app.

The Dyson guarantee

'How to' videos

To help you get the most from your machine. Quick and easy.
Helpful tips

Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.

Expert advice. 7 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people.
Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period.
Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

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Contact us

You can quickly access help and advice online – visit our support pages for troubleshooting, how-to videos and more.

Our helpline opening hours:

08:00 – 20:00 Monday to Friday
08:00 – 18:00 Saturday and Sunday

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Call us on 0800-298-0298