Dyson DC24 Multi Floor Complete vacuum | Dyson DC24 upright vacuum | Dyson

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Getting started

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Maintaining your machine

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Useful tips

Don't overfill it

Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.
Wash the filter regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 12 hours) before refitting.
Safely store tools

Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

User manual

Check your user manual online or download a copy

Frequently asked questions

How often do the filters on this machine need washing?

It is recommended that you clean both of the filters at least once a month. Filter maintenance instructions can be found in the machine's user guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.

Tools to tackle more

Articulating hard floor tool

Articulating hard floor tool

Part No. 920019-01

Soft nylon bristles gently remove dust. Ultra-slim profile reaches into awkward gaps.

Out of stock

£25.00

See more
Flat out head

Flat out head

Part No. 914617-01

An ultra-low profile head for cleaning under sofas, beds and kitchen appliances.

Out of stock.

£35.00

See more
Mattress tool

Mattress tool

Part No. 908887-02

Removes dirt and allergens from mattresses and upholstery.

£25.00

See more

The Dyson guarantee

'How to' videos

To help you get the most from your machine. Quick and easy.
Helpful tips

Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.

Expert advice. 7 days a week.

Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.
Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period.
Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

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Contact us

You can quickly access help and advice online – visit our support pages for troubleshooting, how-to videos and more.

Our helpline opening hours:

08:00 – 20:00 Monday to Friday
08:00 – 18:00 Saturday and Sunday

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Call us on 0800-298-0298