Dyson Big Ball Multi Floor 2 vacuum | Dyson Big Ball 2 cylinder vacuum | Dyson

Register your machine

Sign up to My Dyson and register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox.
Register your machine

Getting started

"Watch video"

Using your machine

"Watch video"

"Watch video"

Maintaining your machine

"Watch video"

"Watch video"

Useful tips

Safely store tools

Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.
Wash the filter regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.
Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

User manual

Check your user manual online or download a copy

Frequently asked questions

How often does the filter on this machine need washing?

It is recommended that you clean the filter at least once a month. Filter maintenance instructions can be found in the machine's user guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.

Tools to tackle more

Whole Home Cleaning Kit

Whole Home Cleaning Kit

Part No. 969276-01

Dyson Whole Home Cleaning Kit. Remove dust, dirt and allergens from around the home with this set of three Dyson vacuum tools.

£50.00

See more
Stair tool

Stair tool

Part No. 967369-01

Velour strips pick up hair and dirt from stairs

£25.00

See more
Combination tool

Combination tool

Part No. 967368-01

Two tools in one - brush and wide nozzle. For simple switching between tasks

£25.00

See more

The Dyson guarantee

'How to' videos

To help you get the most from your machine. Quick and easy.
Helpful tips

Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.

Expert advice. 7 days a week.

Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.
Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period.
Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

Activate your guarantee

Contact us

You can quickly access help and advice online – visit our support pages for troubleshooting, how-to videos and more.

Our helpline opening hours:

08:00 – 20:00 Monday to Friday
08:00 – 18:00 Saturday and Sunday

Visit the Dyson Community
Dyson’s Digital Assistant can help. Just click the purple icon at the bottom of the page.
Call us on 0800-298-0298