Dyson Cinetic Big Ball Animal + vacuum | Dyson Cinetic Big Ball™ cylinder vacuum | Dyson

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Getting started

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Using your machine

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Maintaining your machine

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Useful tips

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Reach up high

Press the release catch to adjust the extension tube. Listen for the click when it's at the right length.
Safely store tools

Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

User manual

Check your user manual online or download a copy

Frequently asked questions

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Tools to tackle more

Flexi crevice tool

Flexi crevice tool

Part No. 917633-01

Extends and flexes into awkward gaps. Ideal for cleaning between furniture.

£25.00

See more
Soft dusting brush

Soft dusting brush

Part No. 908896-02

Soft bristles lift dust and allergens from flat surfaces and furniture.

Out of stock.

£25.00

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Quick-release Stubborn dirt brush

Quick-release Stubborn dirt brush

Part No. 967521-01

Helps dislodge dirt from coarse or hard-wearing carpets and door mats

£10.00

See more

The Dyson guarantee

'How to' videos

To help you get the most from your machine. Quick and easy.
Helpful tips

Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.

Expert advice. 7 days a week.

Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.
Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period.
Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

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Contact us

You can quickly access help and advice online – visit our support pages for troubleshooting, how-to videos and more.

Our helpline opening hours:

08:00 – 20:00 Monday to Friday
08:00 – 18:00 Saturday and Sunday

Visit the Dyson Community
Dyson’s Digital Assistant can help. Just click the purple icon at the bottom of the page.
Call us on 0800-298-0298