Dyson DC25 Overdrive vacuum | Dyson DC25 upright vacuum | Dyson

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Getting started

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Using your machine

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Using the tools

Learn how to make the most of the tools included with your Dyson vacuum cleaner.
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Switching from carpets to hard floors

See how to change the settings on your machine for different floor coverings.

Maintaining your machine

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Fixing a machine that won't stand upright

Follow our simple video to troubleshoot problems where your vacuum won’t stay upright when you come to a standstill.
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Clearing a jammed brush bar

We demonstrate how to access the brush bar so it can be cleared of tangles.
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Releasing a jammed wand

If your machine’s wand is jammed in place, our quick video could help you solve the problem.

Useful tips

Safely store tools

Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.
Wash the filter regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.
Don't overfill it

Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

User manual

Check your user manual online or download a copy

Frequently asked questions

How often do the filters on this machine need washing?

It is recommended that you clean both of the filters at least once every 3 months. Filter maintenance instructions can be found in the machine's user guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.

Tools to tackle more

Home cleaning kit

Home cleaning kit

Part No. 920435-02

Contains three Dyson tools, for removing dust, dirt and allergens from around your home.

£29.00

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Zorb pouch

Zorb pouch

Part No. 903914-09

Carpet maintenance powder can be used to keep new carpets looking new without the drawbacks of wet cleaning.

Out of stock.

£12.50

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Soft dusting brush

Soft dusting brush

Part No. 908896-02

Soft bristles lift dust and allergens from flat surfaces and furniture.

Out of stock.

£25.00

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The Dyson guarantee

'How to' videos

To help you get the most from your machine. Quick and easy.
Helpful tips

Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.

Expert advice. 7 days a week.

Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.
Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period.
Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

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Contact us

You can quickly access help and advice online – visit our support pages for troubleshooting, how-to videos and more.

Our helpline opening hours:

08:00 – 20:00 Monday to Friday
08:00 – 18:00 Saturday and Sunday

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Call us on 0800-298-0298