Dyson DC16 Issey Miyake Exclusive vacuum | Dyson DC16 handheld vacuum | Dyson

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Using your machine

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Maintaining your machine

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Useful tips

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Wash the filters regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 12 hours) before refitting.
Switch tools quickly

Just slide your chosen tool onto the inlet pipe until you hear a click.

User manual

Check your user manual online or download a copy

Frequently asked questions

How often do the filters on this machine need washing?

We recommend that you clean the filters at least once every 3 to 6 months. You can find filter maintenance instructions in the machine's user guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Tools to tackle more

Extension hose

Extension hose

Part No. 912700-01

Extends to 1.2m to reach confined spaces such as beneath car seats and behind cabinets.

£25.00

See more
Up-top tool

Up-top tool

Part No. 917646-01

Twists and locks at different angles for effective cleaning in high-up areas of your home.

Out of stock.

£25.00

See more
Stubborn dirt brush

Stubborn dirt brush

Part No. 918508-01

With stiff bristles for removing mud and dried-in dirt.

£25.00

See more

The Dyson guarantee

'How to' videos

To help you get the most from your machine. Quick and easy.
Helpful tips

Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.

Expert advice. 7 days a week.

Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.
Free Dyson parts and labour

Replacement parts or repairs if something goes wrong during your guarantee period.
Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

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Contact us

You can quickly access help and advice online – visit our support pages for troubleshooting, how-to videos and more.

Our helpline opening hours:

08:00 – 20:00 Monday to Friday
08:00 – 18:00 Saturday and Sunday

Visit the Dyson Community
Dyson’s Digital Assistant can help. Just click the purple icon at the bottom of the page.
Call us on 0800-298-0298