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Please contact our customer service team on 0800 298 0298, or directly on Live Chat through our Digital Assistant by clicking the purple icon at the bottom of the page. You can start a conversation with an Expert by clicking the agent icon at the bottom left of the chat window.

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Professional concentrator

Part no. 969549-01

Professional concentrator

Part no. 969549-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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First name*

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Professional concentrator

Part no. 969549-01

Out of stock.

£30.00

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We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

Gentle air attachment

Part no. 969749-01

Gentle air attachment

Part no. 969749-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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E.g. 07123 456789

Address line 1*

Address line 2

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Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Gentle air attachment

Part no. 969749-01

Diffuses the air, creating a gentle, cooler air flow.

£30.00

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

But our Customer Support Team will be able to solve your problem.

We need a little more information to help us solve your issue.

Gentle air attachment

Part no. 969749-01

Gentle air attachment

Part no. 969749-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Gentle air attachment

Part no. 969749-01

Diffuses the air, creating a gentle, cooler air flow.

£30.00

Non-slip heat mat

Part no. 967712-01

Non-slip heat mat

Part no. 967712-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Non-slip heat mat

Part no. 967712-01

Replacement non-slip heat mat for your Dyson Supersonic™ hair dryer.

£3.50

Pro Cork wall mount

Part no. 970008-01

Pro Cork wall mount

Part no. 970008-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Pro Cork wall mount

Part no. 970008-01

The easy-access cradle is finished in brushed steel, to neatly store and protect your hair dryer in the salon. And with three magnetic docks, you can organize your attachments and keep them close to hand.

£40.00

Display stand

Part no. 969559-01

Display stand

Part no. 969559-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line 1*

Address line 2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-UK-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Sorry, but this purchase date doesn't look quite right. Please check and try again.

Requested part no.*

Additional notes

Thanks! We've received your details

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Display stand

Part no. 969559-01

Keep all your Dyson Supersonic™ hair dryer styling tools in one place with our new magnetic presentation stand.

Out of stock.

£80.00

Keep me updated See more

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Supersonic™ hair dryer Professional

Let's get your machine working.

Let's get your machine working.

Cleaning the appliance

No further help required

More help required

There is a problem with my machine

Noise

Issue not resolved, please speak to our Customer Support Team

Airflow louder than usual

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Whistling sound

Whistling sound

Issue not resolved, please speak to our Customer Support Team

Single attachment

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Check machine

Clean the filter

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Performance

Airflow

Check the filter

Check the filter

Issue resolved

Clean the filter

Issue not resolved, please speak to our Customer Support Team

Replace the filter cover

Temperature

Issue not resolved, please speak to our Customer Support Team

Lights

Issue not resolved, please speak to our Customer Support Team

Check the electrics

Issue not resolved, please speak to our Customer Support Team

Clean the filter

Clean the filter

Three white flashing lights

Power or electrical issue

Machine has no power

No lights

Re-test in correct voltage

Test the machine in a different plug socket

Lights

Intermittent power

Will not switch off

Unusual smell

Unusual smell

Clean the filter

Issue not resolved, please speak to our Customer Support Team

Dusty smell

Visible issue

Issue not resolved, please speak to our Customer Support Team

Accessories will not attach

Check all accessories

Replacement part required

Part broken

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, speak to our Customer Support Team

Cold shot button not working

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Accessories will not magnetise onto the stand

How to clean the filter

How to replace the filter

User guide

How to attach the attachments

Serial number location

Issue resolved

Setting up your Dyson machine

Styling tips

What's in the box?

Regular filter maintenance

We need a little more information to help us solve your issue.

Professional concentrator

Products

Dyson support

Account

For business

About Dyson